Using a specific add-on

[CellphoneuserP1]

I have 3 add-ons two where from previous yearly bonus. I added a $200MB add-on this April-2025thinking I would use that before my Gig add-ons.

Can I change which add-on is used? Instead of my Gig add-ons I would like to use my 200mb which is only good fo a month.

[kb_mv]

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@CellphoneuserP1 wrote:

I have the points and I was curious on how the new redeeming system would work. If they give only 30 days I would expect it to be the first data to be used. But that is not the case

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@CellphoneuserP1 As indicated by @computergeek541 , your purchased data should be used first. Having said that, what plan are you on? If you have any data on your plan, that would be used before any add ons.

[CellphoneuserP1]

I have the points and I was curious on how the new redeeming system would work. If they give only 30 days I would expect it to be the first data to be used. But that is not the case

[kb_mv]

@CellphoneuserP1 Why buy a 200MB add on when you still have 2GB add ons to use?

[computergeek541]

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@BKNS27 wrote:

Normally once your regular monthly data is used up. It will draw from your bonus data then your purchased add-on.

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The purchased add-on should be used before the purchased data add-on.  Also, priority to which data add-on gets used first is also to work in the customer's favor so that the add-on that expires sooner gets used first.

[BKNS27]

@CellphoneuserP1 

Normally once your regular monthly data is used up. It will draw from your bonus data then your purchased add-on.ww

You might check with a CS_Agent if they will allow you to use up your purchase data after your regular data is used up.

You may ask for a refund with the agent if it can't be.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow · Accepted solution]

hi @CellphoneuserP1 

sorry, there is really no control as to which addon to use first.  So, if your paid add-on wasn't being used first, it would be a waste of money especially with the 30 days expiry 

PM usually do not refund addon purchase, but they will usually give you back the credit if you bought addon by mistake, so check with them.  

submit a ticket with CS Agent using Chatbot here:       
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