Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,New subscriber here. I just finished paying and it asked me to complete the activation process via the app. However, once I entered to transfer my number from my existing carrier, it tried to activate the eSIM and it failed.Now, I cannot continu...
I was able to send/receive pictures via text, but several momths I received a text msg from you ask me to follow the instruction below to setup https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phoneso i created a new APN ...
I need to purchase a new sim or even transfer an ease him but when I try to select these items in the app they will not open and it tells me that there's an error
duplicate thread
Is there any tool accessible to public for checking compatibility for VOLTE etc on public mobile? I talked to a CS rep regarding frequent dropped calls and was told that my phone is not supported by PM, but would work fine on Telus or Koodo.I am extr...
I activated new esim few days back, i can make outgoing calls but cant get incoming call, if someone tried to dial my new number they are hearing old user voice mail welcome message , also i cannot send or receive any text message. I need help to fix...
Are there any $10 plan users still out there? When I originally signed up 6years ago I was on a $10 basic plan. It seems now that PM is no longer interested in providing basic service below the $15 price point. The $15 plan worked out to only $8 afte...
I am switching from another provider and want to keep my current phone number
Why is my bill more this month? Why are you not e-mailing me or answering my question?
can i use my phone in mexico
I was sent a text message to authorise the port from Bell to Public Mobile. I had 90 minutes to awnser YES and I simply didn't see it. The time has expired. Is there a way I can get that message sent again so I can authorise it?
Im from toronto, went to the us yesterday. My public mobile plan in Toronto already includes talk and text in usa but because it wasn’t working when I arrived in the us, I purchased the add-on of roaming in the us ($10 for 15 days). The roaming still...
I haven’t logged into my account for a long time, tried now but I can’t find my login. I need to log in to make payment please advice
I lost my phone and I have Public Mobile as my carrier.1. I cannot log in to my account to speak to an agent.2. I need help tracking my phone down because it is certainly not stolen I have just lost it.
How do i get my free sim card when signing up through the app. After selecting my plan, when I select pick up it takes me to a map to select closest store, then will not go past that screen to complete my transaction. Only offers option to purchase o...
I may switch to other mobile carrier, how to remove autopay from my acct? thanks
Before I have 8 dollars deduct every month. It’s really good and it’s why I sticked on public mobile more than 3years. But the new point system I can’t use my points because I can’t find any redeem option less than 10 dollars. And I should do it ever...
Hi Everyone,with the new reward system, there is no advantage for credit card PAP payment, correct?
Auto pay $ 2 ,Loyalty $3 , Refer to a friend $1 ,there was No credit for this items in May payment , would you please look into this matter for me ,thank you.
hi, I had placed an order for a SIM card. The address for delivery has some correction on it. The unit number of the apartment is missing. How do I add this missing information?
I'm not able to top up my US Data Roaming add-on. I tried in the app an it just credited my account instead of actually adding the add-on in the app. On the browser it just doesn't show up as an option at all. I need this add-on immediately.
Prior to my May billing, I have been receiving $1 refer a friend, $5 Loyalty and $2 Auto Pay. On my May billing there was no credits for these items or reward points issued. What has happened to these items
Why did my monthly payment increase to $46.00 in May from $32.20 in April?
how to test if my iphone is compatible to esim
I’ve transferred on Sunday and it’s been a couple of days and I can use data and make calls but I can’t receive them or SMS I transferred my number as well and replied yes to the number transfer approval text please help
Why I paid full price for this month? So I lost all loyalty rewards and credit card rewards? I did not pay attention to the changes, maybe it is time to switch!
Hi all,I'm looking for a new phone and the ideal one (by far) for me would be the Zenfone 10 (Global version). Since 5G is not available near me and every 4G bands used by Public Mobile checks out, it should not be problematic, but I can't find infor...
I just set up my new sim and switch my number over I have ability to call out and receive calls but no texts
How can I access my referral code while my subscription is not yet active, since I'm still waiting for the SIM to arrive ?
