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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cant sumbit a ticket via contact us in chat bot

Is that a known issue? I have a number expired because of credit card issue. but when i try to log in, i need the verification code, which my expired number cant receive. And I am supposed to log in to submit a ticket to solve my problem of I cant lo...

Why are calls fading in and out

Calls on iPhone 13 are fading in and out to the point where the call can’t be completed. Have hard reset and toggled airplane mode on and off. It’s worse on 5g. This has been going on for 2 or 3 weeks and has progressively gotten worse.

ESIM activation

I just activated a new subscription with an ESIM and during the activation, i got an error. Now i can't find a new QR code or i don't know what details to input manually to retry. Everything has already been charged to my card.

Login issues

Im having problems logging into my account .It keeps saying my phone # is not in the system i have had this # for a few years . i can not make a payment until i can get into my account

Resolved! My old badges

With all the new changes to public mobile, does that mean I lost all my old badges and points that I hadn't used up until now? I had to make a new community account as well!

Resolved! Family lost their sim card in Amsterdam

What's the best measure to take when you lose a sim card and you don't want to lose your number? Just cancel it and order a new SIM card and activate with the same number?Let me know! Thanks in advance everyone!

Cancel the sim-card

Good afternoon,I bought a $40 SIM card for my mother-in-law who flew to Canada for a month so that she could use calls and the Internet.Yesterday she flew out of Canada and took her SIM card with her.Now I can’t log into my account to disable her con...

Unsuccessful activation

I am a new customer who just switched a couple of days ago. Says I am not on a Network, can't receive or sent texts or calls. I am transferring my old phone number and responded within the 90 minutes to confirm that I switched to public mobile. I res...

Service

been waiting for an hour service still down going back to fido lucky I only purchased a month of this service

Resolved! how to apply payment to account

Hi, I had locked my credit card because I lost it, today was my public mobile payment day. Since my card was locked payment wasn't made. I have since unlocked my card and made a payment to public mobile but my phone is still not working. How do I app...

Service in Russia

Hello!I am going to Russia for the whole month of July and need to:1. receive messages on my phone there. Will I receive messages even if I am in Russia, or do I have to turn the roaming on? 2. and shrink my plan to a minimum, because I won't use my ...

Answering phone

Why does it take saying hi a few times before your heard?

Poor cellular connection in Waterdown, Ontario

I'm having a lot of trouble lately with calls in the Waterdown, ON area. Calls are failing, choppy or dropping midway through a conversation. I can't get through to a support person and the Chatbot is not helpful. We have 6 accounts with Public Mobil...

Logging in without phone number verification

I manage the phone plans/bills for family while they're out of country. I'm trying to log in, but am getting blocked by phone number verification. However, that phone isn't in the country so am not able to successfully log in. Is there another way?

How do I add funds for someone else

Trying to add funds for my daughter can't get signed into her account

Ipossible to proceed to payment

@CS AGENT: I'm trying to pay my monthly plan but it 's been telling my for 2 days '' Sorry, we can't proceed your payment, try later''. So then I try to submit a ticket, and it tells me ''there seems to be a problem with the ticket submission''... C...

Port my number

Hi there I am trying to get in touch with customer support at public mobile because I need to port out my number and I am having a great difficulty in having this issue sorted. Does anyone here know how best or who to call or message on this matter ?...

Resolved! Does INTL Long Distance adds on include roaming call/text?

eom. Thank you!

Data getting used up faster then normally

Hi I have been with public mobile for 4 years. I love it its hassle free with the preothorized payments. Only in the last couple months have I noticed my data is draining and im running out unlike normally. I have wifi at work and at home so I don't ...

Issues with Phone Calls

Hi there,I can’t make phone calls nor can I receive them as it tells people they do not have a “US Package”. I’m in Newfoundland and not sure why this is happening. I could make and receive phone calls fine all day yesterday and evening. please advis...

Porting

Hi,I'm messaging on behalf of my mother. She switched to PublicMobile but is not receiving any calls except for the ones from my device. I am also with PublicMobile. Is it possible that porting hasn't been completed? How does she make sure that i...

Poor Cellular Connection

Anyone else have atrocious cellular coverage in the Greater Vancouver Area? I have an S20, hub has Iphone and he gets good access, mine is sh*t. Yes I have reset it, checked APN, checked ALL of it. Multiple tickets with PB. Im just about ready to can...

Calls from landlines

I’m having trouble with incoming call from the local hospital land line.When they call all they get is a busy signal ,this has been happening for a month or so.And with my current heath problems this is not acceptable.I have rebooted my phone it neve...

Resolved! Need more Data

Hello. I have been a loyal customer with public mobile for almost 4 years now. I have preauthorized payments. I am alsmot 78 years old and this is my favourite mobile company. The most I can afford is $15 a month. The issue is that I take bus whever ...

Resolved! My bonus data seems to have disappeared from my add-ons

I've been a Public Mobile customer for like 7 years or something now, and every once in a while I get offered bonus GB of data which I accept. I've rarely had to use it though because I hardly ever go over my regular plan's limits, so it's mostly jus...

Resolved! Contact CS Agent

Need to contact CS Agent. My account had an old email address. Can't no longer sign in. HELP!

Resolved! cancel subscription

How do I get into acct without this new eversafe

So I guess I lost my username to used to be JB456. Now it had me log in and make a new username. Anyways. How do I fix this silly eversafe stuff?. I am out of the country and one of my lines I don't have access to the sim card and all eversafe wants ...

Resolved! No phone connection

I transferred my phone from Bell by buying an e-sim card, but although I have data my phone still doesn’t work.Any tips?

Resolved! reactivet my number

i change my number but no work my mobail . reactivet my number

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