my number is not porting

[loulou77]

my number has not ported.  need to speak with customer service

[golfball]

And if the other two options provided don't work for you, you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

@loulou77 

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[slusagm]

@loulou77 

you can ask PM to check if anything wrong

Ask PM by putting in ticket.  Click the orange Chatbot icon on the lower right. Start with question Submit ticket, and then select Contact Us and you will see the ticket open window