Get Support

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 15GB 4G speed promo never converted over

I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds ar...

over charged

A few months ago i got a sim card for my grand daughters cell from public. my daughter got her phone number transfered with her. im still being charged 2 months.

Resolved! Problem using data

Hi Friends,I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to g...

Resolved! Cancel Account

I need to cancel my account. I am unable to disable auto pay and do not see a way to send a message to Public Mobile

Help, Public Mobile has assigned my number to someone else

I am a former Public Mobile (Telus) user. I have ported out at least 5 years ago. A couple days ago, my number was allocated to someone else. They have told me that they are using Public Mobile. I am receiving some texts and some phone calls. Th...

Resolved! Payment issue - suspended account

Today is payment day. I have a valid credit card with lots of room for the payment on it. I have it set up on autopay. Today I realized no texts were sending, and then I couldn't place a phone call. About the same time I realize this, I get a text...

Resolved! bought phone ups return to sender

I've order a phone.it was sent to pobox and sent back to you. Need to send it to another addressOrder 322609

Resolved! Suspended account

I'm an existing customer and switch to the new plan that's 40$ for 15G and I also have automatic payment. And instead of switching it suspended my account and don't know how to get my account going again.

Resolved! Auto Payment

Resolved! Wrong shipping address

I put in the wrong shipping address for the SIM card. How can I modify it?

Resolved! My monthly bill just suddenly went up to 15G but my olan is for 1 G

As above.

Resolved! Voicemail greeting updated but old recording is played when I call someone else

I changed my name recently and updated my voicemail greeting without any issues, but I noticed that when I call other people and leave a voicemail, they still hear a recording of my old name followed by the voicemail message (i.e., "New message from:...

Resolved! Badges

I wasn't sure where to post this so thought this area of the forum must be for asking questions not related to public's service problems and hope it might be the right place to post my first question regarding badges. I keep getting these notices po...

Resolved! How to claim give-back points?

Hello community, I'm pretty new and am wondering how to claim the give-back points. Is it automatic? I got an email saying I'm top 25% and got 2 points. Thank you.

Resolved! Purchasing a new SIM card online vs in-person

Hi there,I just purchased a new SIM card for Public and the email says it will arrive in 5-10 days which seems a bit long to wait. I tried purchasing a SIM card in person but almost everyplace that Public lists online doesn't actually sell the SIM c...

Resolved! Trying to return a phone

How do I return my newly purchased ‘used’ iPhone purchased online through Public Mobile?I have followed the process online and am unable to ‘submit’ the online Ticket that is required to initiate this process. No amount of communication with the onli...

Voicemail Not Working

Hey, I can’t access my voicemail. When I go into it on my iPhone, I get an “Error Performing Request, Unknown Error” error. Does anyone else have this or know how to fix it?

PROBLEM WITH THE USED PHONE I PURCHASED FOR PM WEBSITE

THE USED PHONE NEEDS A SOFTWARE UPGRADE BUT IT WONT CONNECT TO MY INTERNET PROVIDERI TRIED AN OVERSEAS CALL AND GOT A NESSAGE FROM TELUS THAT THE CALL CANNOT BE DIALED IF I AM A PM CUSTOMER WHY DO I GET TELUS MESSAGES. THE PHONE CAME IN A TELUS BOX.

Resolved! Help needed Re reward points

Hello folks! I’ve not been using my reward points so I have several. I went to redeem them but don’t see how to do it. Could some explain?

Resolved! How to reset self serve email?

How to reset self serve email?

Forgot my self serve email

merged to 934657

PM - Altima Telecom even more deceitful then previously thought.

not related to Public Mobile

US Roaming & Data Plans

Hi there! I will be traveling to the US soon. Last time I was in the US (in Miami area) internet didn't work for me despite having purchased a roaming plan for US, but I was able to text and call. This time I am travelling to the San Francisco area. ...

Resolved! Can not receive a call

Dear Public mobile support, I just activated my public mobile sim and my phone number was active. Somebody can not call my number phone, I can call out to somebody. I reuse the old number phone from the free dome mobile, when I activated my number ph...

new account

Resolved! new account

i want to start a new account same number

Rewards

Why does my rewards account show suspended when it’s all paid up to current?

Resolved! My account

I can not get into my account either it has been canceled or locked out

Resolved! Conference Calls issue

Hi Everyone, Can anyone please tell me if it possible to do conference call in my phone in a call ? or if that option is not available on PM. cause I remember that I did it before.

Resolved! Usa texting

All I want to use while in the usa is to be able to send and receive text messages.i will use wifi Talkatone to wifi call. what is the best/cheapest package would you recommend?

Community

Forum Posts