[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No cell signal inside house or car
For a few weeks now I am unable to get signal inside my house or inside my car. This never used to happen and I thought it was my phone. So I bought a new phone and it still happening. My husband is also having similar issues. we have been with publi...
Resolved! Does Public Mobile have a 3 GB/month plan in Ontario?
On the Public Mobile website I noticed a plan that seems to have 3 GB/month (https://subscribe.publicmobile.ca/en/on/activation/plans/3GB-4Gspeed3). Out of curiosity I took a look in my account and noticed that if I were to switch to the "same" plan ...
Account Locked. Reset Password Failed
Hi there. Hope you are well.I need some urgent assistance with resetting my other account. I cannot sign in or reset my password.Regards,Quinshin
Resolved! Can I add another cell phone to my account
How can I add another cell phone to my account?
Yet again another person with the US network/coverage issue
Hi everyone,I have the $34 50GB Canada-USA plan since Black Friday 2023, and I'm currently in New York City, USA. Unfortunately, I can't use my data and my reception is extremely spotty, making it practically unusable.I've read through all the answer...
Payment processed but service cut off!
Received notification payment could not be processed. Credit card is fine. Re-entered c.c. details and payment went through (I can see in my bank app). Public’s system is not recognizing payment. Public has cutoff my service! Normally payment bil...
Rip off
After 11 loyal years I'm saying good riddance to Public Mobile. I've been paying $45 a month for 15 gig plan. They were to upgrade me to 20 gigs and never did. No rewards for loyalty. Only to new customers. Bye public Mobile.
How to remove auto payment?
How to remove auto pay in my public account?
Porting Out Number
I am trying to port out my number but PM has neither sent me an SMS confirmation nor did they respond when I opened a ticket.
Can not get into my account
When I sign in to the app it wants me to choose a plan and I already have an active plan and will not allow access to my account.
Resolved! How to delete my credit card information to unscramble
Hello, anyone knows how to delete my credit card information? I remember I selected “unsubscribed”, the system automatically roll back to subscribed when I log in next time.
Cellular not working
Bought a plan for my iPad and installed the eSIM and cannot complete the installation, message conformation code not sent to the iPad.
2 working numbers after porting
My phone seems to be confused after having a number ported. Phone "info" lists old number. Public Mobile account lists ported number. Both seem to be attached to outgoing messages.
Slow data.
I paid for the $35 a month 50 gig subscription. But my data is way too slow.
Can't receive text
I'm trying to login and when it sends code I don't receive it, I need help to temporarily change number.
4G Option Not Showing
My plan changed to 4g on June 20/24 but I do not have the ability to select a 4g cellular network. My only options are 3G or LTE (same as before). My I-Phone XE does support 4g. Am I accessing 4g through LTE or doing something wrong?
Google Messages MMS not working
When I receive a group message it only shows the sender and I get a error message saying "some messages not downloaded in messages". In the person's message there is a download symbol that when checked does nothing.
Change subscription upon renewal causes error
I'm on a 4G plan with 6G and I want to change the plan to a 4G with 10G. When I attempt to do that and choose the option "Change upon renewal", I get "Change Failed: please try again later or use a different payment method." Is there something wrong ...
Wifi calling
Any updates on wifi calling? Partner is going to drop this service since issues at cabin with receiving calls and calling out. I’ve had feedback from other customers. Do not wish to add more apps to get wifi service Thanks for your time
90 day subscription
I am really confused. When I go to change my plan the plans available that I can choose from are all monthly but above them all in header it says to save buy a 90 day subscription. The confusing part is while it shows the monthly options there is no ...
Info needed to confirm identity when contacting CS_Agents
Hello Everyone,I'm trying to regain access to my PM account. I've lost the login credentials and can't recall them. My attempts at recovering the login info through the "forgot-password" function have failed. I'll need to contact a CS_Agent.I've been...
where to buy PM voucher
Before PM changed everything online and no physical store anymore, I was used to buy some PM vouchers for my friends as gifts. but now it seems to nowhere to buy this. Even though I want to find a physical place to top up my account, there is no way...
Resolved! SIM card. No data.
Have not received a message to install my new SIM card. Data not working.
Esim transfer
I activated esim in wrong device so how can I deactivate and move to another device
can't log in to my account
i can't log into my account to pay my bill. everytimie i try it says that ive had multiple login attempts and to try back in an hour...ive tried resetting my password and the same outcome..
Does PM offer call control?
I wanted to know if PM offers call control? It’s working well for some people I know and I got a lot of scam calls a day.
Porting from Freedom
I tried to port in phone number from Freedom, but got issue because I was not allowed to input letters for Freedom account number. I got to know i could call porting team to get them re-submit the request. could anyone share the contact number for po...
Resolved! Need HELP
I want to stop my monthly payment for this number xxx-xxx-xxxx??? And DEACTIVATE it after. I cant login to my account anymore, so I decided to get a new one. Please help!ThanksEdit: Personal information redacted by will13am. Please do not post pers...
Trying to update credit card info
I received a new credit card yesterday because the card date was to expire. I tried yesterday to update and again today on a laptop.The error message is "Sorry, we’re not able to process this request at this time. Please try again later".I've also se...
