I would definitely reach out to a CS agent in that case. Click on the round orange circle in the bottom right corner or click on either of the links I provided above. Shouldn't take long for them to fix the double charge
On both actually, my account and my banking app. This was almost a week ago so I waited a few days to see if it would correct itself but it has not. Still seeing 2 charges for $35.70 on my bank
@CrystalBoisvert are you seeing the double charge on your PM account or on your banking? If you are seeing it on your credit card account online it's possible that you are seeing a pending charge and the actual. I have seen this on my own account and usually within 24 to 48 hours it's cleared up. If you are definitely seeing double charge a CS agent should be able to clear it up but you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html (and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
