@LorretteLeigh, if the over charged is due to missing discounts for loyalty etc, then this likely due to the new Public Points system in which everyone is now on. With this change all customers will pay the full amount up front, there is no opt-out or going back to the old system.
- The $2 auto pay discount has been replaced with 5% Points-Back from every payment (less taxes)
- The monthly loyalty discount is now replaced with 10 points given once a year on your anniversary.
- Refer-a-Friend will get you 1 point for each month that your referral stays with PM
- Give Back (from 1 point up to 20 points by contributing in the Public Mobile Community).
Public Points can be redeemed towards a $15 bill credit (requires 15 points), or for ad-ons like international long distance minutes, more data, etc (starting at 5 points and up). The $15 bill credits will not happen automatically, you’ll need to redeem your points in your account manually add them for your next bill.
As some of our experts have shared, depending on which plan you are currently on there may be opportunities for changing to better cheaper plans to help offset the increase. For example, if you are on the $25 plan, there is now a $19 plan with 1GB data, pretty much the same as the old $25 plan but with faster 4G speed and you save $6. Customers that are currently on the $15 plan do not have any cheaper plan options to move to and will need to accumulate points until reaching 15 for the bill credit of $15.
To change plans login to “My Account” and use “Change on Renewal” to schedule a plan change.
More information about the rewards system migration:
Moving to Public Points | Help Article | Public Mobile
Overview of Public Points:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
