07-04-2024 01:14 PM
Customer service sucks, no one gets back to you you. Is there a living human being I can talk to on a call toll free number to get my money back?
07-04-2024 03:15 PM
@LorretteLeigh how much was the overcharge? It may be related to the change on the rewarding system.
07-04-2024 01:55 PM
Only bad thing about Public Mobile is that you wont find any human to talk to.
You can only raise ticket on community portal. They will help you.
Its slow but they is surety..!!
07-04-2024 01:26 PM
First off thank you.
I have been over charged, the money hasn't went back in my bank, it's been since the 28th of June that I've been submitting tickets and yet still no reply to fix my issue.
07-04-2024 01:26 PM
@LorretteLeigh, if the over charged is due to missing discounts for loyalty etc, then this likely due to the new Public Points system in which everyone is now on. With this change all customers will pay the full amount up front, there is no opt-out or going back to the old system.
Public Points can be redeemed towards a $15 bill credit (requires 15 points), or for ad-ons like international long distance minutes, more data, etc (starting at 5 points and up). The $15 bill credits will not happen automatically, you’ll need to redeem your points in your account manually add them for your next bill.
As some of our experts have shared, depending on which plan you are currently on there may be opportunities for changing to better cheaper plans to help offset the increase. For example, if you are on the $25 plan, there is now a $19 plan with 1GB data, pretty much the same as the old $25 plan but with faster 4G speed and you save $6. Customers that are currently on the $15 plan do not have any cheaper plan options to move to and will need to accumulate points until reaching 15 for the bill credit of $15.
To change plans login to “My Account” and use “Change on Renewal” to schedule a plan change.
More information about the rewards system migration:
Moving to Public Points | Help Article | Public Mobile
Overview of Public Points:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
07-04-2024 01:19 PM
There is no phone support. You have to submit a ticket or message to support and wait. Sometimes they respond in less than an hour or worst case it can take days.
What is the issue you are having, perhaps it's something the community can help with?