07-04-2024 07:12 PM - last edited on 07-04-2024 07:56 PM by computergeek541
I'm not able to download the Install App on this new basic(call and text) flip phone.. I tried on my laptop but it defaults to my husband's Samsung phone (the Public Mobile App). He has not Activated his smartphone yet.
07-04-2024 11:51 PM
@mitchnet12 wrote:Hi @car1, are you switching from a different provider or starting with a new number? If you are switching from a different provider, you can use a smart phone temporarily by putting your existing SIM card in the phone. A sort of serial number, IMEI, is needed to validate the transfer. You can get that number on a smart phone by "calling" *#06#. It won't cause any issues to go that route (I have activated two accounts on the same phone the same hour). You need to be sure to wait for a text message from your old provider, which you typically reply YES, and your account should be activated shortly (safe to put your new SIM card in your flip phone). You are likely aware that each Public Mobile account needs its own e-mail address.
In most cases, IMEI should not be used for hte purposes of number porting. Whever possible, account number should be used instead. There are exceptions to that, and the most obvious example is of Speakout Wireless for which there is no account number that can be used.
07-04-2024 11:40 PM
Hi @car1, are you switching from a different provider or starting with a new number? If you are switching from a different provider, you can use a smart phone temporarily by putting your existing SIM card in the phone. A sort of serial number, IMEI, is needed to validate the transfer. You can get that number on a smart phone by "calling" *#06#. It won't cause any issues to go that route (I have activated two accounts on the same phone the same hour). You need to be sure to wait for a text message from your old provider, which you typically reply YES, and your account should be activated shortly (safe to put your new SIM card in your flip phone). You are likely aware that each Public Mobile account needs its own e-mail address.
07-04-2024 07:19 PM
@car1, if you have a tablet or access to a friend or family member's smartphone they can install the PM app on your behalf and then you can have it setup/activated. Once you are up and running they could then uninstall the PM app. The other option is as @Meow has mentioned which is to contact a CS_agent to see if they can do it for you
07-04-2024 07:17 PM
You need to activate the SIM in a smartphone with the app and then insert it in the flip phone afterwards.
07-04-2024 07:15 PM
You have to use PM app in order to complete activation.
Unfortunately if you cannot use an app maybe agent can assist you (open a ticket).