I was charged for my sim

[MatthewPereira]

When the offer included a free sim. What do I do in this situation?

[softech]

@MatthewPereira that's the offer for new activation and you have to select to have them sim shipped to you instead of pickup locally 

if you meet those conditions and got charged wrongly, message support for reimbursement 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there