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Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Previous carrier's VM is still on my phone after porting my number yesterday

I am now a member of Public Mobile - the phone does work for outgoing calls, and it does say Public Mobile on the top right of my phone screen. PROBLEM: my previous carrier, virgin mobile, still has a voicemail on my number and it is intercepting all...

Resolved! Canada Usa plans

Are they doing away with Canada /Usa plans and when will that take effect . I have an existing plan . Will that be grandfathered? I just signed up for a new Can /Usa plan starting April 22. Will that no longer occur . Thank you

Can’t log into account

Can’t log in to website dot even get a chance to enter log in details just says forbidden . App won’t work either I get to enter log in details . Then it just pops back up the log in page endless loop . Anyone else experiencing this

Imessage

Hello,Imessages and Facetime only working with an email. I switched to Rogers’s and they’re waiting for you to send me the confirmation by text but my texts dont even come through?please help as its two days that my phone does work

Travel

Hi I just arrived to Mexico and i cant use my data. What should i do?

Re: 'Enter SIM ME lock [NP]'

Where do I find my sim ME lock NP

Deactivation of my account

Hello! Help me please, I want to make a deactivation of my account

Expressing my Frustration with staff

merge with a pre-existing thread about the same issue

Is customer service able to go back on an offer?

Resolved! Activation failed

Told me to contact a member here.I was trying to transfer my number and activate my account.It failed.

Resolved! eSim Transfer

Hello! I just would like to ask for the steps in transfering my eSim subscription into another device...

Sim APN settings for android 2024

Can someone send me the proper sim apn settings for android public mobile 2024?Plz and thank you!

Sim Card

Hi it's been over 10 days since my sim card was supposed to be delivered, I am not sure how to contact anyone about this. I am aware they can't be tracked

Why is talking so long to recieve my official invoice?

I’ve requested an official invoice on March 7,2024. I’ve been told to wait 30 days and that most of the time it would be sent in 14 days. Well, now 30 days has past, I sent them a message requesting an update and they still haven’t replied (3 days). ...

Stuck Port?

I haven’t been able to receive calls or texts from most of my contacts and have no idea why? Reset my network settings but no good. Filled out a ticket more than a day ago but haven’t heard anything. Who do i need to talk to to get assistance, becaus...

iPhone 11 pro

iPhone 11 Pro not working with SIM card, no service, any help will be appreciated

Resolved! Loyalty Bonus

I am not getting the 30gigs of free of data promised as a Loyalty Bonus. All the settings on my phone are correct, I get my regular plan data so why don't I have access to the free loyalty data? Please advise.Thanks

Can’t register

I am trying to subscribe and sign up, but when I type in my payment method, it isn’t going through it’s saying something went wrong and I need to retry. I need some help to see why this is not working.

PM SIM card in new phone not giving me internet -HELP, PLEASE

My cell phone literally died while in the States. I had a new phone ordered and waiting for me when we returned to Canada. I put my PM SIM card in and certain details are working (APN, etc. in order.) My friend put my PM SIM card in his phone and it ...

Np Access to subscription information in my account

Hello I need urgent assistance.My account is not providing me access to my subscription information. I have to upgrade to include calls and texts from the US by COB Wednesday and unable to access it. I also want to check my subscription - as apparen...

Not receiving local landline calls

Incoming calls from mobile phones is normal. HOWEVER, if it's originating from a local (Edmonton) individual (NOT a doctors office /business) landline, whether it be a number in my contacts or not, the call goes to voicemail with NO record in "rece...

Texting not working

I am unable to send and receive texts. I have an iPhone, looks like a common issue here on the forum! I’m also concerned about the amount of people saying their US service doesn’t work as my partner lives in the states that’s the whole reason why I g...

Texting not work

I just signed up with Public Mobile last Saturday (from Virgin).Still can't send/receive texts (now Tuesday).Calling works fine.What do I do?

New customer

can finally Text but no ability to send or receive Pics..?

Re: Frustrations activating

I can't send or receive texts either after transferring my number.I can make and receive phone calls, just no texts.What do I do?

No telephone service but 5G internet text

Cannot telephone out. Just times out. Telephone in goes to voicemail I can't access. All nrs.. 3 bar 5 g spouse freedom mobile works fine. Help!

Resolved! Text pictures to and download from iPhones not working

I have a one plus 5g phone and I can't send pictures or download received pictures from my iPhone friends, even though I have tried adjusting APN. Please help, I used to be with Telus and Koodo and had no problems

Account

I've created 3 accounts on public mobile using the same email on separate occasions so it looks like I only have access to 1. I need access to the other 2 as well but I'm unable to reset either of them.

My upcoming subscription change never happened?

Hi I do not understand how to contact a real person and do not understand the point of this but.. I recently changed my subscription plan and it was supposed to automatically switch on April 8 from $65 to $40. However, I just checked my account and i...

Purchase of US Talk and Text add on not working

Hello - I just purchased a US Talk and Text add-on today for $15.00. However, I cannot make a phone call while in the USA. I checked online "my account" under add-ons, and it says I have 0 of 15 days left. This should say 15 of 15 days left. Is t...

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