Hoping I can find some help with an issue I've be having with my data. I've had an e-sim for about 6 months now. I did a factory reset a few weeks ago and I just switched my plan yesterday. Although, I began to notice the issue a few days before the factory reset.
Data isn't the only issue I've been experiencing. Calls and text messages have been affected on and off as well. Call audio quality has become spotty making it difficult to understand what the other person is saying. Text messages are sent and received successfully on and off with no recognizable pattern. My signal bar will sometimes show as Ø. Other times, I'll have my data ON with my signal bar showing as full but the 5G/LTE/4G isn't present beside it. Even when my signal bar is full with 5G showing beside it I have no internet access at all, while calls and texts work on and off.
My phone is basically unusable at this point unless it's connected to WiFi. I'm beginning to wonder if it's an internal antenna issue. I tried it In safe mode but it didn't make any difference. I'm trying to eliminate different possibilities before checking hardware. I would appreciate any advice that might help me eliminate the possibility that it's provider related.
Thanks in advance!
