Credit Card charged twice

[Deb81]

Hello,  My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024).  Can one of these charges be reversed?

[Yummy · Accepted solution]

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@Deb81 wrote:

Both transactions are posted charges and show on my credit card statement that I have just received today.

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Then the only way to get refund (credit) is to open a ticket, provide screenprint of your bill showing 2 charges.

Do NOT do chargeback at your bank as you will be banned to use credit card at PM for one year!

[Deb81]

Both transactions are posted charges and show on my credit card statement that I have just received today.

[Yummy]

One of charges could be 'pending'. Check your account in a day or two and pending should be gone.

[Deb81]

Ok, will try the options you provided and will revert back with a feedback.

[softech]

@Deb81 

that doesn't look right if both are posted charges.  did you check your My Account?  any chance the extra charged are showing up as Available Funds as a credit?  and did you make a manual plan change on March 27?

if the charges are really wrong, please ask support to check:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there