Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I finished the process as instructed about 3 hours ago on the Public Mobile phone app.Outgoing calls is working fine with Public network but incoming calls always goes to mail box.Can anyone help?
Hello,My son will be taking Grade 11 in Canada (Nova Scotia) next year as part of an international program. Can we sign him up for a Public Mobile plan from outside Canada, specifically from Spain?Thanks.
Going on a vacation to a cottage where there will be no Wi-Fi.Looking to purchase the 3 GB add-on to supplement my 6 GB plan plus 2 GB of add-ons from previous holiday bonuses.I'm hoping that PM will draw on the 3 GB add-on that I'm purchasing first ...
i just noticed i cannot dial any bank number at the back of my card. it begin with 1 800 or 1 888. it was ok last week. my landline can call the number. i called my bank and they asked me to check with the service provider. What is wrong? any one has...
Hello all,I was recently outside of Canada for over a year, and though I continued to be billed for my Public Mobile service I could not send or receive SMS or phone calls while away. I just returned to Canada yesterday but my phone is not recognizin...
Hello, I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there...
Please cancel order/subscription associated with email address xxxxxxxxxxxxx@xxxxxxxxx. For authentification purposes, my name is xxxxxxxxxxxxxxxxxxxxx. I was unable to complete the sign up process due to esim issues . I've already signed up using an...
A few months ago I changed from an old plan with 250MB data monthly to the 500MB one. But since then, my data add-ons don't activate once I use up the given month's data. It doesn't tend to happen too often, but this is the second month now where ...
I broke my phone screen recently and got it replaced soon after, for some reason now since I got it back I cannot call out or send texts even tho it reads my Sim chip and my plan is active, so wondering if anyone else has had this issue before and ma...
Hi everyone. I have a US-Canada data plan. My cellular data was working perfectly fine in Canada upon returning from a trip abroad where I used an esim app. Deleted the esim and esim app, everything worked fine. Today, after crossing into the USA, I ...
Hello this evening I have subscribed for an account and contract however it fired error on the screen and said it had taken payment, however now I am unsure if the account and sim has fully configured or not? what do I do next Many thanks
I tried to transfer a number out of Chatr and the app said it failed, but now when I try to log into the website/app it says I have an active account and wants to send me a one time pass to my phone number, but I don't receive anything. How do I fix...
Has anyone had trouble switching to public mobile from Rogers? I am think of changing to public mobile but I don’t like change lol but I am tired of paying Rogers prices! Is it easy to port your number over? Any advice appreciated. Thanks
The porting request was made yesterday by Public Mobile and I haven't received the validation SMS from SpeakOut so far. I've sent a request via their CONTACT ME, while they acknowledged they'd received my request, there is no validation SMS from the...
HelloI'm currently on a 40 dollar plan and would like to downgrade to a 20 dollar plan. However when I log in that plan is not available though it is available on the public mobile web page. Is there something I'm missing? Are there rules that you ca...
I have come home from vacation to find that I have no more data ,been away for 2 weeks the phone in airplane mode and only used resort Wi Fi never used all my data before any thought’s?
When my phone didn’t activate, i checked my ipad and discovered that it had been activated instead. Submitted a ticket but I have no phone until this is resolved.
I have followed all the instructions about five times, and when I go to my account, and payments, there is no option anywhere to update my card information. I have to change my payment method
When account was initially setup it was connected to two phone numbers, now I only see one so I can't change any information on the second number this is urgent as it's my child's primary phone and they are going off to college in 2 days.I have tried...
Hello,I recently transferred over to Public Mobile from virgin. I went through the onboarding process and got notified everything was successful. I got a text from virgin to allow the number to be ported to which I replied YES. However I cannot accep...
Hi,I have newly subscribed and paid. I opted for the eSim and when I did the activation process, it said that it did not work. Since then I've been stuck in a loop of trying to log into my new account, being sent a code by email, using that code an...
