[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
6 digit code
I am trying to confirm my identity to finish setting up my account but i am not getting a text msg and it is not giving me the option to get it another way. I think I may have put in the wrong imei numberHelp i need my phone
Resolved! Transfer phone number from SpeakOut to Public Mobile tips
If you try to transfer from SpeakOut to Public Mobile, you should know that you do not have a normal account number. Your account number is your phone number. However, if you use your phone number to transfer, you will get rejected. Based on few tim...
Hi
I ordered a SIM card over a month ago.Still have not received so I bought one at a store and it is not working at all.I need my phone for medical purposes when I'm out.I've been with this company since day one.And I don't really want to leave but I...
trying to downgrade subscription
I normally upgrade my subscription for the summer, and then downgrade it again. However this time it doesn't seem like an option as nothing lower is offered under the subscription tab (and I lost the 15$ plan that's grandfathered for others). How can...
Resolved! Us calling
I have a CANADA/US/MEXICO plan and I was recently in the states two seperate times (Jul26-Aug 5, Aug 28/29) and I was unable to make or receive phone calls. How do I fix this?
Why is Something So Simple Made So Hard?
Buying extra data shouldn’t be a maze. I paid for 3 GB, it shows on my account, but it’s unusable. The fact customers must wonder why is the problem. This shouldn’t be this hard.Buying extra data should be the simplest thing in the world. You run out...
Getting old number back
How can I get my old number back? edited by computergeek541: changed category label as this discussion is unrelated to phone hardware devices
Lost my phone and my service is on hold
I lost my phone when I was in accident and my service is on hold and i"ve lost all my back up codes to my emails to get into my other public mobile account. I do have a new phone and a new sim to get activated
mobile net work down
why cant i send texts or make calls?
Transfer Phyical SIM Card Back to Old iPhone?
I've had a physical SIM card in my iPhone XS for years. A few days ago I moved it over to my new iPhone 13. All was working well. Now I'm preparing to go on a trip to a country where Public Mobile doesn't have roaming. So I want to leave my SIM card ...
Resolved! Applied for a number transfer right days ago. Nothing is happening
i signed up on the 23rd and requested a number transfer. I waited the required amount of time but nothing happened. I have since submitted two tickets and nothing. I have until the end of today before my old number will no longer be active. I nee...
Text history
Can I see who incoming or outgoing texts are from ? Can I get the text history to identify who stole my phone.
Resolved! Subscription not activated
Hello,I bought a subscription for $40 per month. My card was charged. I followed all of the instructions. Got the app, but when it comes to activating my account it doesn’t work. It says that my subscription is invalid. It also tells me to contact su...
Transfer phone number from Speakout to Public
I finished the process as instructed about 3 hours ago on the Public Mobile phone app.Outgoing calls is working fine with Public network but incoming calls always goes to mail box.Can anyone help?
Account number
what is my account number
Reception
Poor reception. Not able to access voice mail messages. Requires new eSIM when I reboot my phone.
Contracting a plan from outside Canada
Hello,My son will be taking Grade 11 in Canada (Nova Scotia) next year as part of an international program. Can we sign him up for a Public Mobile plan from outside Canada, specifically from Spain?Thanks.
Data - order of use
Going on a vacation to a cottage where there will be no Wi-Fi.Looking to purchase the 3 GB add-on to supplement my 6 GB plan plus 2 GB of add-ons from previous holiday bonuses.I'm hoping that PM will draw on the 3 GB add-on that I'm purchasing first ...
cannot dial bank number from my cell
i just noticed i cannot dial any bank number at the back of my card. it begin with 1 800 or 1 888. it was ok last week. my landline can call the number. i called my bank and they asked me to check with the service provider. What is wrong? any one has...
iPhone not recognizing SIM that has been installed for years
Hello all,I was recently outside of Canada for over a year, and though I continued to be billed for my Public Mobile service I could not send or receive SMS or phone calls while away. I just returned to Canada yesterday but my phone is not recognizin...
Resolved! I'm not receiving my OTP
Hello, I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there...
Please CANCEL this order/subscription
Please cancel order/subscription associated with email address xxxxxxxxxxxxx@xxxxxxxxx. For authentification purposes, my name is xxxxxxxxxxxxxxxxxxxxx. I was unable to complete the sign up process due to esim issues . I've already signed up using an...
eSIM cards
Can I order an ESIM card through my account on Public Mobile?
Resolved! Data Add-ons not kicking in
A few months ago I changed from an old plan with 250MB data monthly to the 500MB one. But since then, my data add-ons don't activate once I use up the given month's data. It doesn't tend to happen too often, but this is the second month now where ...
Resolved! Phones not calling out or letting me send texts
I broke my phone screen recently and got it replaced soon after, for some reason now since I got it back I cannot call out or send texts even tho it reads my Sim chip and my plan is active, so wondering if anyone else has had this issue before and ma...
Cellular Data Not Working Upon Crossing Into The US
Hi everyone. I have a US-Canada data plan. My cellular data was working perfectly fine in Canada upon returning from a trip abroad where I used an esim app. Deleted the esim and esim app, everything worked fine. Today, after crossing into the USA, I ...
Please help
Hello this evening I have subscribed for an account and contract however it fired error on the screen and said it had taken payment, however now I am unsure if the account and sim has fully configured or not? what do I do next Many thanks
Resolved! My phone number transfered failed mid way through and now it seems like i'm stuck
I tried to transfer a number out of Chatr and the app said it failed, but now when I try to log into the website/app it says I have an active account and wants to send me a one time pass to my phone number, but I don't receive anything. How do I fix...
