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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Trying to switch my account to my US credit card and it won't acccept it (zip instead of Postal code

I'm on vacation and my Canadian credit card was breached. My account is due in a few days so I'm trying to change my billing to my US card (which is states WILL work). However, when I put in my zip code, it asked for a "valid postal code". SO I ca...

Phone service when traveling

I'm thinking on going to Dominican Republic will my phone work there the on US roaming add on

Resolved! Paid for two concurrent subscriptions, looking for credit for the cancelled one

I paid for a 3-month 4G/60GB subscription ($102) back in the fall. I downgraded it to a month-by-month 3G/1GB subscription ($25) at the end of the 3-month period, but not before the 4G/60GB automatically renewed for another 3 months (missed the cut-o...

Refund

I have decided to stay with my existing carrier. i have paid and received my sim card but have not yet activated my account.

MMS Stopped Working -- Data working, APN updated

Hello all, I have an older android Essential Phone PH-1 and last week MMS stopped working suddenly. My mobile data is on and continues to work fine, but the phone cannot send or receive MMS messages. I have followed the instructions here to add a...

Move e-sim to the other device

Could you help me to move my e-sim to the other device?

unlimited international texting

If my plan has unlimited international texting, is it free for me to text to someone in China that has Canada roaming and unlimited international texting?

International calls

I got free international calls. To which countries I can call? There is no info about this.

Sim card

Hello, I have a sim card of public mobile. I did not charge it for a while. Now when I go to my account to active that. I select the section’ I have already sim card and when it asks the number on the sim card after putting that it is written that th...

Hi I just put in my new SIM card in my phone. I downloaded the app but not sure what else to do can

1 GB DATA LOST

Hello, I bought 1 GB Data on 22 December 2023 for $15. Without using any of it it was removed from my account. How to get it back?

Loosing connection and can't open a ticket for support

I'm loosing connection intermittent. It comes back when I reset the internet or restart, at least most of the time. But most of the times when I leave home so switch from wifi to mobile it doesn't work and it doesn't connect to internet. Really frust...

Coverage Options in Aruba

I am travelling in Aruba and understand that PM has no coverage there. If I purchase an international sim card will I be able to receive calls, texts etc?

Payment failed

Hi,I already bought the sim card. But when I activate it, the Visa credit card payment failed since yesterday. I tried to use incognito or other browser, but still failed.Could you please help how I can contact customer services as the chatbot wasn't...

Resolved! Automatic Payments...

Hey, I'm considering getting a plan with Public Mobile and I discovered at check out that the payments are automatic, is there a way to disable that after signing up? I have no interest whatsoever in automatically paying. Thanks for your time

Resolved! Cannot access account due to lost phone

I cannot access my account due to my lost phone. I have already entered a code sent via email but am now being asked to also enter a code sent to a phone number of my lost phone.

How do I get some customer support??

My subscription was due to renew today. I didn't have enough funds when it attempted to renew. I added funds a little while ago but it still hasn't renewed. It says I'm subscribed, it says I made the payment, but it's also showing the money still sit...

Request to view referral count under new rewards

Good day,I've just switched my account from the old to new rewards system. So far I like it, but,I need to know, at any given time, how many referrals I have.Under the old rewards, this was displayed, along with the last 4 digits of each referral's p...

Service interruption

I am on auto-pay, and PM has mot taken the monthly payment so I'm out of service. Why the hell do i have auto pay if it does not work???? I even manually added money this morning. WHERE IS MY SERVICE???

How am I supposed to log into the account when the phone is lost or stolen.

Been asking for su8pport for one of my other accounts for 2 or 3 days already, now the phone is lost or stolen. JHC Now that account has real personal information and credit card information in it and there is now a chance a thief could get into the ...

Over charged

I changed my plan then u guys took both out of my account and iam sitting on the side of the road in Saskatoon with no gas .. this is awefull and not being able to call is not good I have been waiting hours

Resolved! Using public mobile Internationally

Hello,I'm currently in the Philippines using a dual sim phone.I have the local sim working (using it to post this) but public mobile sim is not registering on globe 2g, smart 2g, or smart 3g selecting the networks manually.I don't plan to use the pub...

Resolved! Previously used Public Mobile #

Is it possible to get back your old number? I am currently locked out of my Apple ID and the number I had before, is what I need to gain access to my account.

Unauthorized access - can get on to make payment

Double Billed

Hello @CS_Agent i need assistance with my January bill as I’ve been double billed.

Resolved! No internet connection

Anyone else continually loosing internet connection until you restart you phone? I am having to restart my phone several times a day.

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Resolved! Plan

What happens if I exceed my data limit, will I be charged or can use at a slower speed?

Resolved! Customer Service

How quickly can I expect a response if I have a service-related issue or question?

Resolved! Transfer Koodo prepaid phone number

Just purchased a subscription using a esim. Using the app to complete setup. I want to transfer my current number to the new plan but it tells me the number is invalid. Some kind of problem because it is a Koodo prepaid plan number. How do I fix ...

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