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Can't deactivate account

canucks85
Great Neighbour / Super Voisin

trying to deactivate an automatic payment and an account.  I don't have the sim card as my brother in law went back overseas.  I can't login into the account to stop automatic payments .  I have email access for the code but not a phone to activate the code.  

1 REPLY 1


@canucks85 wrote:

trying to deactivate an automatic payment and an account.  I don't have the sim card as my brother in law went back overseas.  I can't login into the account to stop automatic payments .  I have email access for the code but not a phone to activate the code.  


A phone/phone service isn't needed to activate the Public Mobile 2FA code. When trying to log in, use the didn't get code/resend code button to select the e-mail option.   The code that is in the e-mail can be entered directly to the Public Mobile Self Serve website (or the Public Mobile phone app).

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