Cannot activate new SIM card

[BKNS27]

@Alex3874 

Could yo give us more detail?

Are you porting your old number over to PM or did you pick a new number?

Is your phone unlocked?

[will13am]

@Alex3874 , what kind of issue are you having?  At what step in the process it the failure occurring.  Sometimes a failed attempt can lead to a session lock which requires roughly one hour wait before another attempt can be made.  Always check the credit card to make sure that a payment has not been posted.  Do not do addition tries if a payment has been made.  Use the chatbot link to initiate a support ticket in this case.

[computergeek541]

Are you getting an error message during activaiton? Before trying again, check your credit card statement (if you used one) or bank account (if you used a visa or mastercard debit card) to see if Public Mobile charged you.