[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Orchard Black Friday iPhone sale 10% off plus additional 60 days warranty
https://www.getorchard.com/search/shop-for-featured-phones/?utm_campaign=website&utm_source=sendgrid.com&utm_medium=email Anyone looking for buying an used iphone, Orchard is partner with PM.Look for unlock or Telus/Koodo lock iphone, they all work w...
Account suspended??
High have registered and played for for 120 dollar plan in november..... just added 20 dollars to travel to USA yesterday and now account says it's suspended, when I'm back in Canada to I have to reactivate it??? Or does it automatically continue and...
Credit card charged but no service, no replies from Mod
It has been over a week since my credit card was charged for "services" but my SIM card has failed to activiate. I pm'ed the mods and there are no replies. Anyone experieincing the same problem and how should i resolve this?
Cannot submit ticket. Says email does not match
Trying to submit a help ticket but each time I press submit, it says that my email does not match. It is the same email tied to my # and PM account so not sure what the issue is. Help would be much appreciated
Resolved! @Mods Number still not ported from Wind (November 17)
Hello, I opened a ticket and sent PMs to @Mary_M, @Shazia_K, @Saray_O but haven't heard back. Can one of the mods please look into my issue? If you need more info, please let me know. Thanks!
Anyone who had the backup/alternate number ported by mistake get their issue resolved yet?
Hi all Has anyone who got their backup/alternate phone number ported instead of the correct number ported get their issue fixed? Got the wrong number ported on Tuesday and need to get it back. Hoping to have a mod take a look at my situation to see i...
Good morning Mods, need help with finishing my port from Rogers please
@Dave_M @Mary_M @Shazia_K Good morning, hope you can help with my port over from Rogers today please? I'll send over any info you need via private message. Thanks!
Can't receive calls or text - been 10 days
Hello, I signed up for Public on Nov 15. I am still unable to recieve calls or text. I had virgin before and when someone calls my number they are still getting the virgin voicemail. I cannot send or receive text messages. Please advise asap if there...
Phone is not working after payment made
Hi! Payment made - message still says account suspended. Please tell me when I can have my service back up and running? It shows that you received the money and that there is no amount due. Thanks
Resolved! New Plan Expired???
My plan has changed from $90 90 days (1GB) to $120 90 days (12GB) yesterday, and received SMS confirmed that payment is through. I just checked into the plan detail, and see this: Pick & Pay This plan includes: -- 12GB Data- Expired- Unlimited Inter...
Cannot receive text messages
I have service to receive and make phone calls, and to send text messages but for some reason I am unable to receive text messages. I have restarted my phone but that did not work. Any suggestions on what the issue may be or how I correct it.Thank yo...
@Shazia_K Port from Rogers no service for week ?
Hi @Shazia_K. Can you please help me to port my service from Rogers to PM? I sent you private message few days ago. I am not getting incomming call and text. Please help me @Shazia_K. Thank you.
Joke for the Day #3
The REAL Reason Wind Wanted to RebrandCCTS released their statistics boys & girlsNow lets all review the results shall we
Resolved! Can not receive calls from Freedom(Wind) users
Hey, I have an issue where none of my friends from Freedom Mobile can call me. I have had this issue with all of them where it went straight to my voicemail when they called but I was able to call them though. I am just wondering if other people are ...
No Service After number ported successfully
I emailed @Mary_M a week ago about porting number issue, and yet the message is still unread. I understand that PM team is doing their best to handle the situation, but it has been 10 days... I requested to change my phone number on my account 2 days...
Intermittent service + no data after Chatr port
Hello! Ported from Chatr and didn't get an error like others have. Payment went through, plan looks like it's active, and I'm able to send/receive calls and SMS, but my data does not work (even after entering APN settings) and my cell service is int...
Port from chatr, I can make a phone call with new SIM but can't receive call.
My chatr SIM card is still working. When I was using Public Mobile SIM and call my number, it directed to voicemail immediately. Please help.
Questions regarding pre-port
Hi all, I've requested a port to the mods for my Koodo prepaid account (it can't be done through self serve, apparently - tried many times through different browsers on different days). First, my Koodo plan cycles soon. Do I need to pay my bill to be...
SIM activation error so need to port a PM phone
Webpage froze during SIM activation so I am unable to get the PM phone number originally selected. I chose another PM number for the moment and submitted port request for the original number. Issue still not fixed yet. Any MOD can help me?
Changing sim that is not completely ported
Will the porting stop if I change the sim into a new one? I ported my Fido number to PM but until now it is not ported completely. I've messaged all the moderators a couple of times but I never heard anything from them. I'm thinking of changing the s...
can't receive calls or texts
Looks like this is a common problemI have tried restarting my phone with and without the SIM card but no luck. I can make calls and send texts but can't receive either.Also, I cant email directly as the contact information page keeps informing me my ...
I have ordered a SIM card on Nov 14 and got order shipment email on Nov 16 but did not get it yet
Have not received it till today, I need to activate it with promo plan that got expired on Nov 20th, if I don't get it this week, is there any other way to get a new SIM and activate it with the promom plan?
Porting from Bell pre-paid
Hi mods, I ported my the number from my Bell prepaid account a few days ago and I still cannot receive calls. I emailed the customer service/support and still hasn't got a reply. It is causing a lot of inconvenience so I decided to change my number, ...
Porting number from Speakout
I activated my Public Mobile account and plan on November 17, submitted a request to port my number from Speakout and failed because of missing PIN number. I then submitted a SIM activation ticket back on November 18 with the correct PIN number and I...
Resolved! update credit card info
@Shazia_K, i need to update my credit card info for my autopay. but when i loggin and tried to change it online, it shows "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not b...
@Shazia_K Follow up on Porting Issue
@Shazia_K Hi Shazia, You mentioned to me earlier that there was 2 port in request for my one number with my old provider...and that is the reason that my port cannot be completed. So I called Rogers and spoke to their porting centre and they told me ...
hello @Shazia_K , It's been a week and not receiving incoming calls
It's been a week, I am not receiving any incoming calls and none of people from PM responding. It's brutal.
Did i lose the promo plan?
My plan says that im paying the 186$ plan even though i set up the plan change for the 120$ plan on my next cycle. November 22 was my new plan cycle and when i woke up to check it, it said my account was suspended and i had to pay the remaining balan...
erreur d'activation
hi, a friend of mine activated yesterday but she does not have service since the moment she activated. could you please tell me if the activation really went through?
Day 6 still no texts or incoming calls
Apologies for bogging down the forum with another request but @Shazia_K and @Mary_M, I've sent you a PM of my info. There is an issue porting my number from Freedom/Wind Mobile. I can't receive calls nor send/recieve text messages. Thank you in advan...
