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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Ten days and no response

I posted on Nov 03 about an account activation failure, my card has been charged but other than that my account doesn't exist. I can't login, my SIM isn't active, and I can't use the SIM again. I've made posts, I've sent a PM, I've looked for other l...

Community Involvement When You Have Multiple Lines?

Hi Everyone, I just ported my 2nd line to PM and signed up to this forum with the corresponding email. I was just wondering what others do in the case when one has more than 1 line/account with PM. Do you sign up to the community once per account o...

Till the server is down?

I think, Its beyound the time which is mentioned as server down? Waiting to activate my frends's sim. He is already thinking is PM is worth it ? Any idea? when the server is up ?

No response in 1 Week + 1 Day

I don't mean to be "that person", but I sent a PM to the moderators a week ago, and it hasn't been answered yet. Did my message go into a black hole, or is there THAT big of a backlog?

CRTC BBB and my CC will be notified

I've PM'd a mod a couple times, posted a couple threads here and haven't recieved any response. Unfortunately I'm not going to beg for service. PM has taken my money and not provided the service. Some text messages are going to my PM sim and other ...

Resolved! Koodo's LG G4 phone

Hi:My cell phone is locked to Koodo, I checked my IMIE number on the PM website it says I should be fine but do I have to get unlocked my cell phone.Please advise

Resolved! Port not working - unable to recieve calls

Activated SIM card this afternoon (after a lot of hassle getting CC accepted). I had a new number issued to ensure everything was fine before starting the port from wind.I initiated the port from the account portal and a few minutes later the wind SI...

LTE not working

My phone's LTE frequency is 1800/2100/2600MHz but LTE doesn't work. It shows 3G. Anyone know why?

Resolved! international roaming

does public mobile have international roaming.i am going out country for 3 months.

Resolved! Plan change

how can i change my plan? do i have to contact moderator.

Successful Telus Port! (I think)

I'd just like to thank PM for offering this amazing deal! I'll start off by saying I was with Telus previously and have successfully ported over here seamlessly. The process took literally no more than 5 minutes, including filling details and the act...

Email Response!

Well I finally got an email response to my original "help me" email from Wednesday According to the email the activation/porting error occurred because the PIN number was incorrect I always use the same 4 digit PIN so I called Virgin just to make sur...

Resolved! Changing Plans

Hello Moderators,Could you help me out! I've been desperately trying to switch my plan for the past couple of months. I always schedule a change but it never occurs. I don't know why! This month you guys have the fall promotion $120/90 days for 12gb ...

PM and Travelling

Hello, My wife and I are looking to switch over to PM for the $40 plan. We were wondering if we travel to countries not on the long distance list, do we still have service? Currently, with our fido and koodo plans, we still get reception and can mak...

Resolved! My Sim Card

HiI ordered my SIM card on Monday. I got a message in Thursday from PM saying it was shipped out. Don't know why it took 4 days to even ship it. But anyways should I have it by tomorrow. I know Friday was Veterans Day so no mail service.

Resolved! SIM card going to the wrong address

Hi, I have no idea if I'm posting this to the right place but I have an issue. I just placed an order for 2 SIM cards (hoping to squeak in on that promo) and when I got the confirmation I discovered they are set to be delivered to the wrong address. ...

Port failed, but it still shut down my Koodo account.

After 6 days I finally got a reply from the email support team about my inability to port my Koodo number via self serve that said: "We tried to do the port of your Koodo number but I was not successful. In fact, you can only do so once per 30 days....

Resolved! "Message Details" Datestamp Issue

I made the switch to PM from Wind this morning. Gotta say I'm pretty happy so far! That said, there's one minor issue. The "Message Details" interface in Android has gone a bit wack with the timezone. This image is from a message that was sent 11:31 ...

Switching to New Plan

Hi, Like many others in the community i seem to having trouble switching to the new Fall promotion plan. Had called in and a representative set up the change so it would occur during next renewal date (today). The plan has not changed yet, i have bee...

Need urgent assistance.

ticket#0789-4634: unable to receive incoming calls. But outgoing calls, incoming and outgoing texts, data works. Emailed a mod but no response.Already tried restarting the phone, and taking out the sim already, and it did not resolve the issue. Calle...

Resolved! I can't send MMS pic's..But still love Public Mobile

Not sure why I can't send MMS pics? Got a feeling this has to do with APN settings.

Resolved! When does my data and minutes reload?

Hello,I tried to port on Nov 1, but didn't get service until November 8.I know the mods 'restarted' the plan to 'compensate' time lost.In usage history, it first logged activity on November 7th.My next bill is due on Feb 8th.When will my data and min...

Resolved! Porting Number from Koodo - No response

Hello, I activate my PM account with a new number on Nov 8th. I also email PM with all my information that day to port in my old Koodo number. On Nov 10th, I privating messages @Mary_M. I have not heard a response via email or from @Mary_M in the Co...

cannot change to the new fall 2016 promotion plan

Hi, Can you please help me change (or activate) the new plan to 12G? I changed mine account in October, which supposed to be activated on Nov 8. But today when I check, the it is still the old plan which is 6GB per 90 days. Thanks,

Resolved! Porting Number (PC Mobile)

Hi! I sent an email via contact us but it's been over 72 hrs with no response, PMed @Mary_M and @Saray_O over 24 hrs ago with my porting info and messages still unread, figured I'd try starting a thread. I got my Public Mobile account activated no pr...

Credit for no service

Tried to activate since nov 9th but having an issue connecting mobile network. Pm already sent to mods. Kind of knew there would be a bit of a wait.Has anyone heard or if the mods can update us if there will be a credit to the account for the days of...

Resolved! imessage

Hi.Looking to start in PM tomorrow when my sim arrives.My question is does iMessage work fine on PM. iMessage activation goes through fine.Thanks

Resolved! Any charge for porting new number?

Will there be a charge from PM for porting a new number to replace my existing number ? Thanks.

Resolved! Activation without sim (sim is on its way)

I just saw really good offer it was 4G date per month with $40 so I will order sim tomorrow.I checked delivery time would be 3~7 business day. Just in case I cannot have sim before Nov. 20th, is it possible I can acitvate $120 plan without sim on my ...

Resolved! Quick question about 12 GB/$120 for 90 days

Like so many others I assume, Public Mobile has finally swayed me to switch over with their current promo offer of Provincial Calling, Unlimited Text and 12Gb for $120 over 90 days. I understand that this means I will only be able to make and receive...

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