urgent! Account Suspended

[millerdai]

My account is suspended.  It shows I have 0.00 amount due and account is deactivated.

Can someone help?

[Rockdaddy22]

Well have to come back to this in the morning unfortunately. Of course try all the regular troubleshooting tonight.

[millerdai]

My text is not working now. I cant receive msgs. 

[Saray_O]

Hi @millerdai, 

I'm sorry about this! 

I have changed your plan for you! Could you reboot your phone so it recognizes the change? 

Let me know if you need anything else!

[Luddite]

Login to your account and see if it is saying you have insufficient funds. That can happen if you had set autochange to occur and your new plan costs less that the old one. Happens this way I think: 

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-...

You can reinstate your old plan by paying the balance. Then you can private message the moderators to correct it.

Or you may have the new bug.

Sorry @mimmo missed those references.

[mimmo]

@millerdai what is your account balance? the balance might not have been used to pay for the plan.  

see this post and this one

[eazybelle]

Sorry to hear. Have you messaged the mods?

What happened? Did you forget to top up?