On March 9, I purchased three calling cards from your website (including one month's service charge and calling card), and the address I filled in was the address of Telus closest to my home on the website, but I never received the calling card. Some customer service staff suggested me to purchase the three station cards directly and give me credit for the payment I made. So on March 19, I went to the Telus store and bought three more phone cards.
On the afternoon of March 19th, after I purchased the phone card, I completed all the operations according to the instructions of the APP, and completed all the data transfer from Koodo at 6:39 PM. I have used Fido and Koodo before, and they were all very simple operations, but until now: At 1:38 PM on March 20th, my current phone can not make calls (I can make calls, but the other party is disconnected once connected), I can not access the Internet, I can not send and receive SMS messages, it does not work, and it says in my account that my service has been suspended due to arrearage. May I ask if I have purchased a one-month service and phone card at your store? Why was the service cut off when the phone wasn't working? Moreover, the efficiency of your customer service staff is too low to deal with these problems. I reported these problems to two different customer service staff yesterday afternoon, but the problem has not been solved yet. I am not satisfied with your service.
