Overcharged. Need a credit

[Mackenzie6225]

Hi, so I changed my plan effective the renewal date and the new payment for the new plan was already taken on the 17th but they had suspended my account and needed me to pay again. And so I did but need to be refunded for one of the 2 payments I made.

[Chalupa_Batman]

Hello @Mackenzie6225 

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Techfish]

Public Mobile rarely gives refunds, but this would be something a support agent (CS_Agent) could help you with.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437