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Luddite
Oracle

NEW BUG

WOWIE and not in a good way. There seems to be a new bug that affects current customers: SERVICE JUST STOPS. Payment is up to date and  account may even say "Active". I am responding as follows:

 

Seems to be a new bug. Robot Frustrated

 

Do one, or all, of the following:

 

- post your issue to PM on Facebook/Twitter

- send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help

- send a private message to any moderator ( @Shazia_K for example) with your phone number and a description of what has happened, but given their backlog it will likely be several days before they respond

 

While your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

Accepted Solutions
imm1304
Retired Oracle / Oracle Retraité

Re: NEW BUG

It happened to one of my lines mid-cycle.  Luckily, it was just the first day of the new promo and one of the mods was able to sort it out within minutes.  

View solution in original post


All Replies
ShawnC13
Oracle

Re: NEW BUG

YIKES so your service has just stopped on its renewal date?


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

imm1304
Retired Oracle / Oracle Retraité

Re: NEW BUG

It happened to one of my lines mid-cycle.  Luckily, it was just the first day of the new promo and one of the mods was able to sort it out within minutes.  

View solution in original post

robertbarrett
Great Neighbour / Super Voisin

Re: NEW BUG

I have the same issue. I've had no service since yesterday

 

Mods, any help?

daredogg
Mayor / Maire

Re: NEW BUG

Wow @Luddite more and more I'm seriously reconsidering changing my plan to anything else, ever. I was saving up for a 90 day plan starting in January, but maybe I'll just stick with the 30 days at a time. Just wondering, did you decide to upgrade to promo plan, or did you stay with what you had?

 

srlawren
Retired Oracle / Oracle Retraité

Re: NEW BUG

@daredogg this doesn't seem to affect everyone.  I still think you're better off to go to a 90 day plan in Jan if you can. By then, hopefully the backlog will be long gone (there will be some residuals over the next little while of people with scheduled plan changes to the promo plan that won't work, but overall the big bulk should be done well before then), so you should be able to get it resolved pretty quickly if there is an issue.  The 90 day plans are a better value, and once you're on it, you're renewals are 3 times less frequent, so even fewer opportunity for renewal related issues.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
srlawren
Retired Oracle / Oracle Retraité

Re: NEW BUG

@robertbarrett did you send a private message to one of the moderators?  I'm pretty sure @Shazia_K was working this morning, probably still is. 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
daredogg
Mayor / Maire

Re: NEW BUG

Thanks @srlawren, makes sense with less opportunity for error with the 90 day plans. My initial experience with the moderators was great, and I hope by the time January rolls around, the speed of response will be back to normal (or at least the new normal, whatever that may be).

 

BTW, I like your message footer... I had a few people private messaging me, thinking I was a moderator as well.

 

Tags (1)
Shazia_K
Retraité / Retired

Re: NEW BUG

Hello @robertbarrett

 

I'm sorry about this, 

 

I did receive your PM but the public Mobile phone number is missing. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
srlawren
Retired Oracle / Oracle Retraité

Re: NEW BUG

@daredogg thanks!  It was a bit of a desperation move as I was getting quite a few people private messaging me during the promo period thinking I could fix up their accounts.  It wasn't a big deal to reply and point them towards a moderator, but sometimes it wasn't convenient for me to get to the message right away, and it would just add more delay to them getting help.  I figured the footer (signature in My Settings) was worth a try.  It seems to be working.

 

Yeah I'm sure you and I weren't alone.  I'd bet @Rockdaddy22 and the other oracles got a lot of private messagess.  Probably several other active community members probably got contacted too.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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