NO Incoming call for 2+ weeks

[AnselmT]

Hi,

I ported my number over from fido 2 weeks ago. I was able to make calls on Public mobile sim card right away with that number. But I can never receive call for 2 weeks. I assume the porting was not completed for incoming part. I have messaged @Shazia_K with my information and hope to have a response soon... 😞

[LEGO]

@wilsonkevin Based on this, I can see that your phone is 3G compatible, but not 4G LTE.  You need to use SIM 1 slot on your phone. What plan are you on? If your plan is 4G LTE you may ask Moderators_Team to adjust it for you.

[wilsonkevin]

Blackview BV9000 pro

[LEGO]

@wilsonkevin What is your phone make / model?

[RobertQc]

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@wilsonkevin wrote:

Just signed up got a new sim. Entered all the data online. Payed the monthly fee. AND NO SERVICE! been waiting for 6 hours!

Rebooted...tried to join the preferred network and nothing works! (other sims do work if i switch them)

No contact to phone and try to resolve by support...

Just wasted $55

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@wilsonkevinSorry you are having trouble, You need to contact @CS_Agent using this web forum instead of calling in, there are no call centers. It may seem crappy once in a blue moon when you require talking to someone, but the short delay in using this method saves a great deal of money over the long run by using public mobile. I myself had trouble at first set up and was quite frustated, but the $100's of dollors I save every year was worth that first day of frustration.

You will get a response Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT) , and you want to make your own new post and we can try and help you trouble shoot your problems. This one is from 2016.

[wilsonkevin]

Just signed up got a new sim. Entered all the data online. Payed the monthly fee. AND NO SERVICE! been waiting for 6 hours!

Rebooted...tried to join the preferred network and nothing works! (other sims do work if i switch them)

No contact to phone and try to resolve by support...

Just wasted $55

[stonechucker]

@aneesrn, you will need to send a private message with your SIM number, phone number, and any other related information to a Moderator.

it doesn't mater which mod you choose, it gets added to the queue.  I suggest finding Shazia's name in the thread posts on page 1, clicking her name, and finding the send a private message link on the right hand side of the new webpage.

the queue is rather long at this time, so please expect a delay.  If your previous sim is still working, use it until it stops.

i hope this helps you get service resolved.

[aneesrn]

I have the exact same issue as this gentleman here. Is there any way this can be fixed for me as well?

[stonechucker]

Yay super Shazia too the rescue.  Shazia, I'm amazed at the workload you and all the others are trying to manage.  From an almost 4 month PM Community member, thank you to all the mods for your hard work.

[Shazia_K]

Hello @AnselmT, 

I'm sorry for the long wait, 

I sent you a reply, please refer to it. 

Thanks,

Shazia

[AnselmT]

Can anyone please give me a response or advise what I should do now? I still haven't got anything back.... Thank you...

@Shazia_K, @Mary_M, @Saray_O, @Jeremy_M,

[AnselmT]

Haven't got any response. Can I get some help? Thank you.

@Shazia_K, @Mary_M, @Saray_O, @Jeremy_M, @Caroline_D

[makkahn28]

That is very strange.

@Shazia_K, @Mary_M, @Saray_O, @Jeremy_M, @Caroline_D, Can U help @AnselmT?

[AnselmT]

No...It said number was not assigned when I called the number. I have no clue what was going on..

[makkahn28]

Yes, test the Fido Sim, if still active, the port did not fully assimulate with PM, and a PM Mod would need to come in to rectify

[mimmo]

if your fido number still works use that till it is fixed.

I know shazia was working and active late into the night today.

[MoreYummy]

Are you able to receive call from your Fido phone?

If yes, that means your port isnt successful.  So only way is to have the mod to fix it.