Going to be doing a chargeback

[Amritsandhu]

Terrible customer service support (there is none lol), bought a plan with esim when trying to loging to in download esim it asks me for a code that is sent to the public mobile phone number but I don't have sim installed how do I log in. Going to do chargeback out of frustration because there is nothing else I can do at this point

[Amritsandhu]

Well I can't use it right now at this moment anyways, I'm going to attempt the steps @softech listed in the other response first

[hTideGnow]

Hi @Amritsandhu    there will be issue if you do chargeback, you basically will not be able to use PM with this account anymore

[softech · Accepted solution]

@Amritsandhu 

no need to do a chargeback.  Try this first

did you get to the eSIM installation step  Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.  If you missed the step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  i

If it still does not connect, click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Amritsandhu]

when trying to log in to download esim*