Hello,
I signed up of PM on March 4th and asked to port my number in from fongo. I received a text from fongo saying they received a port request and to message them if I did not initiate it. I waited a full two weeks before calling their port in service back to see why the process still hadn't completed because I read online that it could take two weeks and I didn't want to be pushy. It was a quick 5 minute call, with the agent telling me that they just had to switch my provider from fido to fongo and that once it would be complete in two more business days. We did that, the program said it was pending. I call back a week later to see what the problem is because I still cannot receive calls or texts. This time the agent said that my name was entered incorrectly, two more business days and it would be fixed. Still no change, I call again 4 days later and this time both my name and address are wrong. We fix it, the agent says its pending and it will again be two business days. That was march 28th. I call again on April 3rd, having been charged again because it has been an entire month, and this time they tell me there is another port request from a different provider and I have to contact fongo and find out who it is. It's them! They are the only service provider I have been in contact with! They refuse to believe me!
This is absolutely insane. It has been a month. Does anyone have any ideas or should I just do a chargeback and forget about public mobile?
