Cannot send or receive text messages on my other account

[Mander]

I cannot send or receive text messages on my other account. Because of this I cannot sign in to create a support ticket because I cannot verify my account via text code because I cannot get texts. I haven't logged in since the new EverSafe setup and am now stuck. If this cannot be fixed I will have to cancel my account. 

Can someone please contact me to help me with my other account? I have restarted the phone, cleared cache and data of the google messages app. 

[Tav2]

Managed to log in to the account I'm having issues with (This one). Unable to create a ticket because the link is giving an error. Trying to PM as Handy1 said. Hopefully this can be fixed. 

[Handy1]

@Karen59  Have you tried rebooting the phone or resetting network settings and se did that helps . Is it possible for you to try the SIM card in another phone to test services 

[Karen59]

I checked the outage map and there is no outage showing in my area. I topped up my account and added extra funds. I don't know what's going on. 

[dust2dust]

@Karen59- Have a look at devicecheck.ca to rule that out.

[Karen59]

I'm having the same problem. I used email to get the security code to get into m account but I don't know what to do next. Cannot send or recieve texts or calls. Says I'm not on the network but I've had this phone for years. 

[Handy1]

@Karen59Is this all of sudden ? Check 

Outage   map in your area:

https://istheservicedowncanada.com/

[Karen59]

I am having the same problem! I cannot recieve or send texts and I cannot call or recieve any calls. 

[dust2dust]

Can that other phone make and receive calls?

[Handy1]

@Mander  Hit resend a few times or put in wrong code . Do you not get an option for email instead ? But to reach support you need to engage them . Here’s how 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437