I ordered eSim by mistake

[Mahikln]

@CS_Agent I ordered eSim by mistake, is it possible to get a SimCard instead? Or will I be refunded, so I can order again? 

[esjliv]

@Mahikln - non of us are customer support agents. I know you tagged 'CS_Agent', but did you mean to private message them rather than post this question in the public forum? See if CS_Agent can get an order of a SIM card sent out to you; note this normally comes via Canada Post letter mail. So be prepared for a 7-10 working day delivery.

Methods to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble), 

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.  Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[BKNS27]

@Mahikln 

The eSIM is free with a plan but the SIMs are $10 from Telus/Koodo store and $4.99 at Amazon so why would you ask for a refund on something that is free?

[xmx]

You can by SIM card from Amazon as well. Usually it's cheaper than Telus store.

[hTideGnow · Accepted solution]

HI @Mahikln 

yes, you need agent help to change the sim back to physical one.  You have a physical sim already? If not, please buy from Telus/Koodo store

If you have the physical sim with you, please submit ticket with CS agent, give them the sim number and they can finish the activation for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Mahikln 

Have you gone completely through the signup process? Are you using the app to sign in or the desktop site? If you haven’t fully completed the signup process with the app your account won’t be fully setup. Try and find a local telus store that has physical SIM cards and then reach out to support so they can add it to your account.
https://www.publicmobile.ca/en/on/pick-up-SIM 
Call ahead to make sure they have them in stock.

If this is the case I’d suggest reaching out to customer service. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Mahikln]

 I only see this and both go to the login page again

[Phil_Adelphus]

To see the side bar look for a > sign bottom left of the page if logged in with a browser.  Click/tap the > and the side bar will slide out

[Mahikln]

Thanks, but my accounts does not show the side bar. It keeps redirecting to login page!

[Handy1]

@Mahikln  Yes you can get a sim card and sim swap the number in your account like this or get support to help you 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

Link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437