If you ordered by mistake and your phone is not compatible with eSIM, then you can purchase a physical SIM card via different means. In store would be the quickest. Corporate Koodo and Telus stores do sell them. Amazon does offer prime shipping and sometimes sales. Also, can order from PM website but delivery is up to 10 business days. Afterwards, you can contact CSA for credit for the physical SIM card purchase.
@Ashdawnl23 You need to get a physical SIM card and sim swap it in your account profile page or get support to help you with it
send a private message To CS_Agents click
VVVVV Link below VVVVV
if you can log into account do it like this
SIM SWAPPING profile tabs
Note only do this on lap top or computer/ not mobile device