Order a e SIM by mistake

[Ashdawnl23]

Clicked e SIM  by mistake. How to I switch or to physical SIM so I can hook my phone up or how do I get ahold of someone at public mobile

[Dunkman · Accepted solution]

@Ashdawnl23 

If you ordered by mistake and your phone is not compatible with eSIM, then you can purchase a physical SIM card via different means.  In store would be the quickest. Corporate Koodo and Telus stores do sell them.  Amazon does offer prime shipping and sometimes sales.  Also, can order from PM website but delivery is up to 10 business days. Afterwards, you can contact CSA for credit for the physical SIM card purchase. 

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-Compatibility-with-Public-Mobile/t...

[hairbag1]

@Ashdawnl23 

here's alink to message the CSA folks.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Ashdawnl23  You need to get a physical SIM card and sim swap it in your account profile page or get support to help you with it 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you can log into account do it like this 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device