account

[Joannepaterson2]

My minutes have run out for account from AUg 2021-Sept 14 2022. I have automatic pay set up . Will my account renew automatically when payment is received Sept 14.2022 ?

[Alexandf]

@Joannepaterson2 

you can open ticket with PM support and ask them to early renewal,

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[Joannepaterson2]

Thank you

[softech · Accepted solution]

@Joannepaterson2   Yes, the data and minutes will reset automatically after renewal, after Sept 14 in your case as you already setup Pre-Authorized payments

But if you need minute now, then you will have to buy extra minute add-on.  Maybe the $5 for 500 Canada Wide minutes.  But if you have the Christmas bonus Long distance minutes, then you already have an add-on that you can use to call Canada.  That add-ons covers the calling within Canada and will be used automatically