Wrong Billing cycle during activation

[MLUQMAN]

I activated my service with PM. I purchased the 3 month in advance plan. My credit card was charged on September 11th 2023. The bill cycle on my profile says June 23 to September 26. This is wrong. Now I have no service and they want to pay again. Help please. 

[softech]

@MLUQMAN 

your family has multiple account with PM? Maybe a browser cache problem and browser is mixed up with other accounts?  Please try to login using a browser with Incognito mode and check agian.  Chekc the Payment history page and check if it shows the payment on Sept 11th and we'll and confirm if there are other payment before that (it shouldn't if it is a new activtion) , maybe post us a screenshot and we can help further

https://myaccount.publicmobile.ca/en/account/payment/payment-history

[esjliv]

@MLUQMAN - you just activated on September 11th, is that what you mean? And on a 90 day plan? September 11th to now is not even 30 days...had you had an issue with payment on your card or did any chargebacks perhaps?

Try logging in through a tab in incognito/private mode and see what your account says. 

Or, when you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say?

[Handy1]

@MLUQMAN  submit ticket to support to investigate . Something not right with that 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437