Cannot activate eSIM. "Subscription Not Activated"

[pfTony]

On Step 6 of 6: Activate. "Subsciption Not Activated". 

Cannot proceed any further, I've tried using the 'Get Support' with the ChatBot, it asks for a log in, I do and just get a white screen, nothing else works. 

Can I change my activation to using a physical SIM rather than an eSIM and porting my number to that SIM?

[Handy1]

@pfTony  You can use this direct link to support 

private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @pfTony 

no need to change the sim card.  It is an activation problem and not really an esim problem.  Check with support agent, they might send  you a new esim to install

please submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437