New bank card

[Sniffy77]

Why will it not let me update my payment information (new bank card)?  Tried multiple times 

[computergeek541]

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@Sniffy77 wrote:

Why will it not let me update my payment information (new bank card)?  Tried multiple times 

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Does this card have either a Visa or Mastercard logo on it?  Debit cards need to be either Visa Debit or Mastercard Debit to be accepted.

[softech]

@Sniffy77 

did you try on both browser and app?

Wait another day and try again

1. using the browser with Incognito mode
2. Try again using the app.  If you have already installed the app, uninstall , reboot and reinstall.  
   And remember to grant Location Permission to the app before trying to login
   
   

if that does not work still, get a voucher and have the plan renewed first.  Get it from SDM/London Drug/711/Shell and load the voucher by calling *611 on your phone or call 1.855.4PUBLIC for another phone

[BKNS27]

@Sniffy77 

Login to the PM app then to Payment tab>Update Card Information.

 

[hTideGnow]

HI @Sniffy77 

wait an hour (but some said to wait a full day if not in a rush) and try again.  Try using Incognito/private/secrete mode on your browser, and try with PM app as well