Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My service is suspended but there is enough in my available balance to cover it I need this fixed ASAP I'm furious every single month there's an issue to renew when I'm on auto pay and have money on my balance tries to make me make a credit card paym...
I want to know what the increase is for.
I know I have us calling and roaming / text dose that include Hawaii. My wife and I are in Hawaii June 1- June 9Please advise guido
has anyone else received an email like this? My account is in good standing. I replied to the email telling them they are in error, just in case anyone is on the other end there. It looks real but i've never ever ever had an email so thought I'd s...
@CS_Agent ported from fido a few hours ago and confirmed with my carrier via text I wanted to port.I did a direct esim port with public mobile. My fido sim no longer works now and the esim is setting up with public mobile. It's been a few hours and i...
Hi I can’t receive any calls and when I try to log into my app, it requires me to enter verify code by receiving on the phone, which I can’t receive so I’m stuck, unable to reach the customer service …
Hi, im really confused by something. The $40 plan says it includes talk text data in Canada and the US. Why are people having to buy $20 of data in the US for 10 days if its suppisedly included ? Ive tried submitting a ticket to ask this, but aft...
Will I lose my Promo and Holiday Gift Add-Ons if I switch plans?
I’m interested in buying a new Public Mobile plan that advertises a free eSIM. My iPhone 8 does not have eSIM capability.Would this affect my purchase of the plan in any way? I assume I’d be able to buy the same plan but with a regular SIM card. Does...
Hi, I just newly transferred my mother's phone number from rogers to public mobile. However, there is an issue where she cannot receive calls or text from other people. She is able to call others but she can't text. Another problem is that she can't ...
Just started a new account for my son. His phone IS compatible with esim. While on the last step of activation the esim that was JUST PURCHASED is NOT accepted
I am a new customer, I paid, and chose esim, but my phone is not compatible. the screen is stuck and it says to contact an agent. I did purchase a physical sim just in case, how do i get unstuck?
Hello I was charged twice. Once on my old credit card and again and my new credit card. I changed my payment information days before the payment date. But I was still charged twice. Both charges are posted on my credit card account.
I referred my mom to public. She is new to public. She registered for a new account with the link I sent her and subscribed a plan. However the webpage kept saying the referral code is invalid. She did not get the referral credit. How to fix this?
My boyfriend just signed up today for public mobile but can't login. When he gets to the double authentication, he is not receiving a confirmation code sent to his mobil device. How does he get the code? Thank you
I just had to change my payment method, but I am being forced to use the app, and my phone doesn't have room. How can I recover my account info so I can change to a different provider?
had to do a factory reset on my phone and now it doesn't work had e sim installed please help samsung s22
I was gifted 250gb of data before public mobile switched from monthly money savings to points system. Due to me being a customer for over 6 years. I had about 249 gb left and had approx 80 days left to use. I just received a no data warning and when ...
I subscribed $34 plan last night, and transfered my number, but I felt something was wrong always. I still can't receive my imessage properly. Can you test or check my number to see everything is correct?
I login in but get the unauthorized message I need to make a payment but can't login to do it
Has people been noticing a significant increase in dropped calls the last week or so? After about 15min the call jus drops randomly.
I purchased the $34.00 Canada-US plan and now my account is showing $39. why the difference?
I scaned my welcome email the QR code try to install my eSIM, But it's said can't active my eSIM. What can i do next?
Ported phone with eSIM for 3 days. Only call works, cannot send text message but able to receive. In settings I have a primary eSIM but when I pull down the shortcut tab it showing “No Sim”.I have iPhone13, tried to restart network and the phone. Al...
Does the $34 for 50G Canada / US plan include Calling Features such as Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?
Esim didn’t activate- can’t log in to account as phone number doesn’t work to verify account info. eSIM is now deleted. I’m losing my mind
I just saw the can/us subscription deal and it looked to be a good deal so I changed to it. Same total price as my old one. It gave me the choice to change now or change at next billing and I chose now. Usually given this sort of scenario there is...
My current plan is 45.20 after tax, I got a 45$ voucher, allows me to add it , but never actually does anything. I can keep adding it and it says added to account funds but theres no place to view account funds… i cant even change my plan to a cheape...
Hello,My brother is a Public Mobile client BUT I am not.Please help, I want to buy him minutes. He has been gravely ill for a while, and his phone has been out of minutes. From what I understand he has always gone to recharge his minutes at a corner...
I activated my new subscription today, they charged me the monthly fee but in the app they are saying that my account need attention because the subscription is expired but I see the charge on my credit card
