Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, can you update my shipping address my SIM card will get delivered to? The one I used on sign-up was wrong.
Hello Community.iPhone esim user here.40GB plan with 3GB US Data Add-on purchased over 4 days ago.I set my esim to primary and turned on roaming.my APN is the defualt isp.mb.com with blank user/passI have full bars, 5g Verizon Carrier Anyone have som...
Hi I am a new customer and have my new public mobile SIM card. I recently downloaded the app and tried to login to officially start my account and use the recently sent SIM card. When I click the login button a white loading screen comes up and never...
Hi is there a subscription for central America? I need to have access to my phone number. Nicaragua is the country I'm staying in the longest. Any information would be great thanks!
Hi,I received a call this morning from a lady and her husband stating that I called them and spoke in English about Bitcoin and other things.i have never called them and I always speak in French.it seems like someone is using my number for scam calls...
It says “Payment Failed! Please try again or use a different payment method.” No matter what card I use. All my cards work fine though.
Iphone14 works on 3G
Hi All,I'm in Canada for around 25 days. I ordered a SIM card 10 days ago and still havent received anything. At this stage, I have lost a considerable amount of money out of using my overseas mobile carrier and wish to cancel my public mobile mont...
I have a subscription where I pre-pay for 3 months at one time. If i switch my plan part way through that, is it possible to get any of that money back?
Just joined Public Mobile by choosing a $39 plan 40 gb data. Just saw a similar plan that offers 50gb along with calls for same price. If I decide to change subscription it’s asking me to pay again. How can I change my plan considering that I just jo...
Hi.I am trying to set up my account. I have been waiting for my SIM card since December 8th (presently 10 business days), the mail has already come and still no SIM card. I tried filing a support ticket, but I don't have an order number to get suppor...
I am out of the country right now, and am not receive calls or text messages. I am trying to port my number out to another carrier, but I can't receive the text message to do so. The other carrier gave me a manual port request number, but I can't s...
I did not purchase an e sim or sim card during registration. As a result, I am not able to complete the registration process.
My account shows that I have 1 gb data and 493 Intrl LD minutes left. When is this accessible to me?
My question is "could I use my cell phone in Sasquatch Mountain?" Thanks!
Hello,My one daughter already has an account with PM (uses our/parents email address). For Christmas, we wanted to get our younger daughter an account (will use same email address). Is it going to be possible to do the 'refer a friend' if we use th...
When I try to make a call, I get a message about not being on a plan. Data works.The message has now changed. It says, "... because your plan does not include a U.S. Roaming add-on".The number I'm calling is just my other phone. Neither device is roa...
My account in the app is showing -1 texts left. Any way I can fix this?
I registered My Account for my daughter's Public Mobile phone. Recently I found Public Mobile charged twice fee on my credit card statement. Usually it is at the last day of month but in Nov 2023 Public Mobile charged once on Nov 17th and another on ...
SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a customer support agent. Is the error message i get at the end of self setup in the app. Reinstalling app did not help. Reached out for s...
I just signed up and I am seeing the message on the website that a person has to install a PM app to activate. Is this the only way or can it be activated by logging into my account online when I receive the SIM card?
Unable to call Subcriber in PEI.
Hello,I subscribed my father yesterday to the $24 4 gig plan with esim (Pixel 6). When it came time to transfer his phone number from the old carrier (fizz), I entered the correct information in the Public Mobile App. We received the text message ask...
Dear community. I recently ported out from FIDO to Public Mobile however I just discovered a problem.The port request began on Dec 20 2023. I was asked to download an app to complete the port. I downloaded the app and followed the request & it told m...
Switched to Fido. I accidentally activated Fido without porting my old number from Public.Now I want to port, but I can’t, because Public will only port over by sending me confirmation code to the old number, which of course doesn’t work! Is my old l...
Hello,I have a plan of data and minutes for Canada & US. I will be traveling to the US in the next few days, and I would like to know if I will have service once I get to the US and If I will be able to make phone calls or use my internet data.Cordia...
Same here! In my case, I lost my credit card on the same day as my billing day! Three days of frustration and I got a new plan from Virgin: $34 for 40 GB! But I'm not able to port my PM number to Virgin because my PM number is deactivated! How on ear...
Does all public mobile customers get this years holiday give away????
Hi, I had 4G plan and switched to 5G. The price increased to $40.00, however I see that the plan stayed the same. How come? It was supposed to be 5G. Any explanation ? What are my recourse rights? Thank you
Can I please request to cancel my subscription. I am not using this number ***355 anymore and I don't have money to pay for monthly subscription. Thank you!
