Community

Unable to Process Payment

I have been unable to process payment for the past few weeks. My card is fine, and has been used for several other things in this time. My account was on autopay up to now. It says my services are on hold due to the expiration of my subscription. I h...

Rewards not working.

I was recently evacuated due to a forest fire and we have been staying somewhere with no internet. I used my rewards to get 4GB of data it has been over 48hrs since the 1GB redemption and 23 since the 3GB redemption. My phone is not working and we ar...

My account: On sigh on it always cane back with a pageForbidden A1

New community account?

Hey Public Mobile Community,Was there a refresh in the Community's users accounts?It had been a while that I visited the Public Mobile Community, and seems like all the data got removed.I can't see my Badges, Posts or any Bravos.Is it the same for ev...

*URGENT* Forbidden A1 Error

Hey Public Mobile Community,When I try to login into my Public Mobile account after the EverSafe Verification I get this error: Forbidden A1 Do any of guys know about this? Any agents of Public Mobile?I really need help regarding this. It's really UR...

My account log in is down

Hi, I can't login my account to change credit card. Error message is "Forbidden A1". When will this get fixed and when can I change the credit card info?

US data package didn’t work

I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the da...

Are all the 3G speed plans still available please?

Hi all,How you are safe & enjoy the HOT weather  I am currently have the 3G plan $25 every 30 days, and my friend wanna to join PM and have the same plan like mine. However, the "updated" publicmobile.ca website only have the 5G ,4G plans, wondering ...

Unable to port and cannot complete ticket

Tried to make a ticket for an issue with the porting of my number as it says my number does not exist when I input it..However when I try to make a ticket to see why my phone number doesn’t exist when I start the porting process it won’t let me fill ...

New Zim

My brother is visiting from Sri Lanka and he needs to get a new zim in order to have Canadian phone number. Can someone please tell me what the process is?  

@CS_Agent, porting from Koodo doesn't work

Looking to port from Koodo. It wasn't an option on the transfer page carrier select/drop-down, so I selected Telus.My IMEI number also wasn't recognized.Submitting a ticket didn't work (the page was broken).I saw some advice to activate a new number ...

texting not working

I have been on the $25 plan 1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI can't send or receive texts anymore on my iPhone. I cannot verify my number on imessages, I've tried restarting my phone and toggling im...

@CS_Agent

Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

PM app, anywhere I can log out? I have 3 accounts

it s me again, struggling with the 3 acounts. other than every slow app and website, no where i can sign out from the app. that means I can only access other 2 from home PC only. very frustrated over the service . very time cosuming... i would get my...

My usim doesn’t work

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company