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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Roaming

I changed to a plan that included both Canada and U.S services but I’m not able to connect to public mobile services, it defaults to other services when turning on data roaming. I’m not sure if the plan allows me to use data roaming without fees.

Both my parents moved their phones to public mobile and their text messaging isn't working

Hi all.We moved both of my parents cell plans from Virgin > Public Mobile yesterday and ported their numbers successfully. Their data/voice is working fine (and it shows up as their phone # when they call), but their text messages are not.I have sent...

I can't receive phone call

I switched to public mobile around 5 PM last night. Everything was fine only no incoming calls. When someone calls me, my phone is not ringing, and the caller is directed to my voicemail. I submitted one ticket around 10 PM last night. The problem is...

Resolved! New Rewards Public Points

Right now I am Saving $12.00 a month off my bill with the old system. $2.00 Pre-Authorized Payments, $4.00 Loyalty Pays, & $6.00 Refer a Friend. Under the new Rewards I will loose these credits and my bill will go up by $12.00 a month? How is this ...

Resolved! 50 dollar 100 gig plan subscription

I am moving to Nova Scotia near wilson's bay area soon. If I subscribe to public mobile plan and do not like the service, can I cancel after 1-2 months?

Ported into Public Mobile but text messages not working

Hi,I've recently ported my account from 7eleven (speakout). I've spoken with support and they said it was successful as well. However text messaging is not working incoming or sending. I've already checked all the APN settings. Please help, will need...

Not able to receive messages after porting

Hello ported my number last night and I can make calls and send text but I am not receiving any. Can someone please help.

Public Mobile end all unlimited plans?

Just over a month ago I signed up for PM's $34 50gb then unlimited at up to 512kbps plan.. Glad I did(so far; not tested unlimited yet)... I saw it as an option yesterday and was just about to talk several family members into it; when I checked today...

account will not accept my wife's new credit card number

We used my credit card and it works now. The other card is fine (checked with the credit card company) not sure why PM wouldn't accept it. Thanks

Resolved! Add ons

Hi All did Public mobile do away with the $15. Bill credit in the addons? Just curious as I couldn’t find it. Thanks

Cannot receive texts after porting.

Hello, I switched 2 days ago and still cannot receive or send texts. This means I cannot log into my account because I can't receive verification codes. I had to set up a new account with an old email and a friend's cell number just to get into the c...

Cannot receive Texts and IMessage not working

Hello, I recently ported over to PM from Fido. I called the porting number for both PM and Fido and both informed me the port was successful. That said, I cannot receive or send text messages. Also, my IMessage does not work. can someone from PM plea...

Resolved! Texting

I can receive & send texts from iPhones and receive texts from android phones but my responses to android phones do no send.

Resolved! Data

Will I get an alert if I am about to exceed my monthly data amount? I have a plan that gives me 3Gb of data per month. It is a three month plan.

Resolved! Where to enter friend referral code?

I just joined. Where do I enter my friends referral code so they can receive a referral bonus? Do I get any one time points?Thanks.

Bill

Why us,my monthly bill $17. It was $10

Request new number - locked out

I just set up my account and paid. I requested to keep my number, but I didn’t realize my number is not active (was pay as you go) so I am stuck at the page requesting the code text to that number. My request did not time out after 90 minutes like th...

Text not working after porting from Bell

I ported my number from Bell yesterday. The call works, but the text is not working. When someone sends me a text, it doesn’t get to my phone. And iMessage is showing waiting for activation overnight, and it was changed to activation unsuccessful. Ca...

Resolved! Text messages not working

My texts are not working I need help

Resolved! Account number

I have been trying for over 30 minutes to find my account number. It comes up under my profile (or however I eventually found it) but only the last 4 digits came up. I am very frustrated with this company as calls keep dropping and I am considering...

Submit a ticket for porting problem

I activated my phone yesterday and did text YES when asked by Virgin if I wanted to port my number. My eSim is toggled on and shows Public Mobile as my provider and shows my number that was to be ported to this phone. When I try to submit a ticket ...

Increase in monthly payment

Monthly charges have increased by $4.00 +. Has this happened to everyone?

double charges for May 2024

Why have I been charged double for the month of May when I never ever use up what my plan offers? How do I reverse these charges?

Can't texy

I can't receive or send text.

No text messages

Hi, it has been a week since I ported my number to PM. I had to pay for the subscription twice to get it active and once it became active, text messages was not working. I submitted two tickets 1 week ago about the double charge and text messaging no...

Can I switch my eSIM over to a new phone?

I just got a new phone, am I able to switch my eSIM over from my old phone to my new phone?

service

Could someone please help. I have just got a sim card and registered evrything and got a plan. they charged my credit card but my phone plan is not working and when it says the sim card is inserted at the top of phone. so i have some issue with sim c...

Subscription plan switch but charged more

I previously used a the $34 a monrh subscription but I switched to the $29 a month subscription and I used my reward points worth $15 so my subscription charge should be around $15. I got charged about $21, so I was wrongly charged and I don’t what h...

Issue with port

I cannot receive incoming phone calls but I can make them. I cannot receive texts either. Can someone help? I am using an eSIM. When I go to login it asks for a confirmation code. However I cannot receive texts

What's the catch... US/Canada unlimited plan

Hello. The plan here is 34 bucks. The plan at Bell is 105 bucks. What gives? I live in downtown Toronto, so hopefully this is fine. But will also need good connectivity in other provinces, and esp in various states in the US.

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