We’ve noticed you have an active Public Mobile service and would like to confirm your full access

[mikeaman123]

So I just activated a sim card and whenever I try to log into my account it says "We’ve noticed you have an active Public Mobile service and would like to confirm your full access", and then sends a 6 digit code to my new number. Problem is that when I put the new sim card in I get no service and then can't actually receive the 6 digit code.

[BKNS27]

@mikeaman123 

Did you try rebooting your phone by powering off then back on with the SIM in the phone?

[mikeaman123]

Thanks for the reply. I've tried both the app and using a pc, and I don't see a "didn't get the code" link, there's only a "resend code". If I hit the "resend code" a few times, it sends me back to the original "confirm your full access" page. Sometimes I can get into my account, but if I click subscription nothing shows up, so I can't even check if the SIM number is correct.

[maple_leaf]

Hello @mikeaman123 ,

Sorry to hear you are having trouble retrieving your 6 digit code via text. I'm assuming you are using the PM app in this case? Did you see a smaller link below the boxes where you enter the 6 digits, that say "Didn't get the code?" If you click that link, you'll see an option to send the code to your email instead. If you can gain access to your account, check to see if the subscription is active and that your physical SIM card number matches the one listed in your account. If so, then did you transfer a number in? If so, it could be an issue with the transfer. If not, have you checked your phone's SIM and data settings? For more assistance with activation issues, you can reach out to a Customer Support Agent by clicking on the chat icon on this Community page (lower right corner), and follow prompts to start a ticket or send a private message to an Agent. Hope this helps.