Calling and texting not working after porting number

[Fran_]

Hello,

Yesterday I received a SIM card from Public Mobile for my new account. I removed the Virgin Mobile SIM from my phone and replaced it with the Public Mobile SIM. I was given a new number, but I went through the process to port my old number to the new SIM last night. I received a message from Virgin that a text would be sent to me to confirm the transfer, but I never received it. It's been 24 hours now since the transfer, and I am able to place calls, with the correct number (my old number) showing up on the phone I am calling. However, I am unable to receive calls, send texts, or receive texts. Is there any way to get in touch with customer service? Thanks!

[Fran_]

Thank you. Looks like I didn't do things in the right order.

[slusagm · Accepted solution]

did you put your Virgin sim into the phone so you can receive and reply the sms from Virgin?

there is a porting assistance team you can call and ask them to re-trigger the process, but you need to put the Virgin sim back this time.   I can't post the number here, but I will message the number to your community inbox.  Please check and call them