a week ago
- last edited
a week ago
by
computergeek541
I've moved to a new country where I don't have PM service, and I'm trying to port my current number to a new carrier. I just learned that PM sends a confirmation sms to my number to confirm that I want to make the port, but I can't receive sms on that number currently so the port was rejected.
Is there another way to verify that I want the porting process to go through, such as email? Is there a specific support team that could help me with this?
Solved! Go to Solution.
a week ago
Very helpful, thank you!
a week ago
I don't think you can take your number to another country. I believe the number bound to canada. If thats what your doing. I could be wrong.
a week ago
hi @MajorTom1
are you partying the number to a VoIP carrier?
the SMS reply is important, but check with support to see if they can help
you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
a week ago
@MajorTom1 wrote:I've moved to a new country where I don't have PM service, and I'm trying to port my current number to a new carrier. I just learned that PM sends a confirmation sms to my number to confirm that I want to make the port, but I can't receive sms on that number currently so the port was rejected.
Is there another way to verify that I want the porting process to go through, such as email? Is there a specific support team that could help me with this?
Hello @MajorTom1
You can click on "Didn't get Code" and you should have an option to choose email. If that's not there, then message a CS Agent for help.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage