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Porting my phone to a new carrier without service of my current number

MajorTom1
Great Neighbour / Super Voisin

I've moved to a new country where I don't have PM service, and I'm trying to port my current number to a new carrier. I just learned that PM sends a confirmation sms to my number to confirm that I want to make the port, but I can't receive sms on that number currently so the port was rejected.

Is there another way to verify that I want the porting process to go through, such as email? Is there a specific support team that could help me with this?

4 REPLIES 4

MajorTom1
Great Neighbour / Super Voisin

Very helpful, thank you!

Rastin
Model Citizen / Citoyen Modèle

I don't think you can take your number to another country. I believe the number bound to canada. If thats what your doing. I could be wrong. 

hTideGnow
Mayor / Maire

hi @MajorTom1 

are you partying the number to a VoIP carrier? 

the SMS reply is important, but check with support to see if they can help

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman
Mayor / Maire

@MajorTom1 wrote:

I've moved to a new country where I don't have PM service, and I'm trying to port my current number to a new carrier. I just learned that PM sends a confirmation sms to my number to confirm that I want to make the port, but I can't receive sms on that number currently so the port was rejected.

Is there another way to verify that I want the porting process to go through, such as email? Is there a specific support team that could help me with this?


Hello @MajorTom1 

You can click on "Didn't get Code" and you should have an option to choose email. If that's not there, then message a CS Agent for help.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

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