Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My plan says I've used 10% of my data, but I got a notification I've used it all, and I have none. Stupid Simon won't load on my phone at all, I just get a blank page. Trying to open a ticket takes me to an error page! How else can I get any $&#@ hel...
so.. i figure this started maybe a couple of days ago. I finally noticed that i wasn't receiving any text messages today. Looking at my history, the last message i received was wednesday. What is strange is that any text messages i send are rece...
Hello, My current situation is that I really need my existing phone number, I want to update billing information but I cannot login to public mobile with registered account. I tried resetting password but does not work.Is there a Mod I can contact re...
Hi, my account is showing that all my data is used up. My cycle is Aug 22, 2022 - Nov 20, 2022. I’ve never come close to using 6GB in my life. Checked my phone data usage and it doesn’t show the usage either. Seems like every night at 12:30 am (when ...
Hi, I moved from PEI to Alberta few weeks ago, I found Public Mobile still charge me the same Tax rate in PEI 15% not in Alberta 5%, which is 10% Tax rate different, I couldn't find anything to help me with this, thanks.
how do I get a ticket
I'm trying to port a number, but my service provider is not one of the listed providers. Can I still port my number?
I've been texting for a few weeks on PM and made some calls as well. Everything seems to have been working well until I found out people can't call me... it goes straight to voicemail. And my voicemail is with my old provider, Bell. But when I log on...
Someone stole my phone changed my passwords for all my accounts can’t access my public mobile but still being charge monthly. Order new SIM cards but can’t use my same number
My cell is not connected the error messages are either. Not registered on network or no sim card
I just got my new iPhone 14, I tried to transfer my public mobile SIM card from my iPhone 12 and I get this error. It says it can’t be transferred because this feature is not supported by my carrier. Help?! I tried the other options which also didn’t...
Horrible business concept so far.How can I receive my 4 digit pin to make a payment. I got a new phone recently..Thank you.Good luck to all
I just updated with my new credit card for autopay, now I noticed all rewards disappeared friend referral, loyalty, autopay. This is rip off! I have been with PM for over 4years. I can see this company is going downhill! Thinking of moving...
code please to dial
Deactivate the Public Mobile account registered to xxxxxxx passed away on May 5, 2022
let me repeati switched phone from apple to googleit may be a program issue sometimes rge outgoing call works after 5 attempts some 7 some neverso model isi11 promra58k test keys
I have been with Public Mobile for several years and never has a problem. Now people have to call three times to get through. My kids have the same issue with their public mobile plan as well.
Why does my plan information on my account have the wrong information again. This happened last month and I opened a ticket and was told what I was seeing wasn't actually what my account information was. After we spoke, the correct information appear...
Unsure if the difference in OS is causing this problem but I find whenever I receive a video from my friend on iPhone to my android the video appears smaller and very pixelated. I also find texts take longer to receive and send as well between the tw...
My payment didn’t go through last night due to suspicious activity on my card so it was locked and now I cannot access my account because they are trying to verify me through an old email that I don’t have access to. How can I change my old Emil to m...
Hi,I purchased a new CPO phone on October 11. Received it on October 13 - thanks. I got the email on October 12 about the promotion offering $5 off the phone plan for 6 months. Technically, I bought the phone 1 day early, but what can I do to be elig...
I ordered a phone on oct 5th, and my confirmation went to spam mail, so i was unaware it went through. All of my other public mobile emails go to my inbox. Because i did not know this order went through. i recordered a phone on Oct 13th thinking it d...
I have been with public mobile for years. I have loyalty points and friend referrals. For some reason this year my 3G plan was not working anymore. My text won’t all go through and my data doesn’t work. For 2 months now I have had a terrible time wit...
I need to make a payment today; my registered credit card was compromised
The email used to set up my account is no longer active. I cannot remember my username, password. I receive texts and my phone service works, but data is used up and I cannot increase it. Anyone tell me how to solve this? Having no person to conta...
Hi My phone lost somewhere how can i get new sim card ?
I need help. I am locked out my account and no longer have access to my recovery email. I am not seeing the option to receive a SMS text message instead. Any idea what I can do?
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