Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So I thought I knew this, but after reading several different posts around anniversary, I'm not so sure I understand anymore.What is considered my anniversary date for my annual 10 points?Is it the date that I joined Public Mobile (September)So will...
Hi, I was excited to join Public Mobile but its been 6 hrs since I made the transfer and I cannot receive calls or texts but can make calls. I also can use data. Can someone please tell me what is going on? It shouldnt take this long to transfer my ...
Hi folks,Initially I was going to post about being unable to recieve the eversafe 2FA code except via email but then I asked my wife to text me. Sent but not recieved. Callers get: "The customer you are calling is not equipped to recieve incoming cal...
I have transferred my number from Virgin Mobile to Public Mobile, but now I can't receive calls and SMSs, I have received an email from Virgin "Hey there, We've received a request to transfer a mobile number from your account to another service provi...
I have just changed carriers had my phone # ported to Public Mobile. They’ve confirmed that it was successful; however, when I call my number it says “this number is no longer in service”. I turned my phone off, took the SIM card out and re-inserte...
...I hate it!Hello, I've been a PM member for 5 years now and I rarely needed to log in to my account or the Community Forum. I used to get texts telling me when my subscription was due for renewal and a thank you for my payment. At the beginning o...
No confirmation message received. Neither the card was removed.What is the escalation procedure for this, and which regulator has the authority to act on this?
I'm so frustrated. I've been a member of public for a few years. I want to activate an account for my parents, but it seems I have to download the App in order to complete the application? I posted this once before and someone agreed that it is nece...
Hi all. I’m going travelling globally for a year. I hope to take a wifi puck (Skyroam Solis, purchased from London Drugs) with an international data plan. Will my Public Mobile service work overseas with this wifi puck (or on wifi in our hostels etc)...
I've been with Public for a week and had a challenging time getting it set up, but it's been great since - except this. How do I get this to work again?
I purchased international minutes some weeks ago but I cannot call USA numbers from my Samsung phone. Is there a setting I am missing on my phone or in my account? My husband has a different phone and has no problem calling same number
Transferred number from Rogers. Received text from Rogers and responded yes. 2 days have gone by and still don't have incoming calls or outgoing and incoming texts. Data ok.Any suggestions?
New points system - Can you buy multiple $15 credits to apply to your bill in the same month if you have points? Or is it one $15.00 credit per month?Also how smooth is the transition from SIM to eSim?M
Interested in $21 plan that comes with 3GB data. I switched away from Public Mobile 2 months ago to try Fizz.The $21 plan is only available for New Activations only. Is there a wait time to be considered new?
I understood that the 3-month subscription will be changed at the end of August, but I think it has changed from today. I think something is wrong. I thought the subscription I paid 2 days ago on May 29th was refunded. Will it be paid? I will ask for...
Hey all,Opened a new account on May 18th with referral code. I don’t see the $10 credit under available funds on the “Payment” tab in the app. Should I open a ticket now or just wait to see if it shows up on my next payment date?Thanks for the advice...
I transfered over from bell and installed an esim from public but the cellular connection show "...." in the status bar and not 5g+ on an iphone 13 Pro.I reset the network but that did not help and also updated the iOS to the lastest version but noth...
I was in the hospital with a broken hip'Did not use my computer or cellphone for 3 month.Today I find out that the reward system has changed and instead of 7 dollars I was charged 16.95.I am totally lost with the new system and very disappointed.The...
