@Halazakeya123
Sim card delivery from PM online could be as many as 3 weeks
However, since it has been over 10 days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost
Please open ticket by private message CS agent here:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
