Lost phone

[Markham78]

My step daughter lost her phone and we can’t get into her account to report it. I know the account number and SIM card number. It will only send the eversafe code to her phone. Which she doesn’t have. Is there any other way to do this 

[softech · Accepted solution]

@Markham78 

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

[Chalupa_Batman]

You can send it to your email

Can’t get the 6 digit 2FA code to your phone? Try this method

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screen shot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your key pad.

You should now be able to get into your account.

If your code was going to the wrong number (an older phone number), do the following.

On your left hand side click on Profile.

Then you’ll see this on the screen.

Then click on Manage EverSafe ID.

The next page will allow you to change the phone number the 6 digit code goes to or even change your email address.

Then while you're on the profile page you can see at the bottom. Report Lost  / Stolen Phone