ESIM plan to physical SIM plan

[JOALIN]

I've made the payment for the $0/15-days plan with eSIM. However, my phone is not eSIM compatible, so I have already purchased a physical SIM card. What can I do next? PM has asked me to contact a customer support agent to request a refund for my purchase. How can I go about getting that refund?@CS_Agent 

[ALEXMOGOLISAND · Accepted solution]

Here are some steps for your consideration:

1. Send a private message to Customer Support Agent.
2. In your case, since you haven't activated your account, there will be no autopayment. For the 15-day free plan, you won't need a refund.
3. Use another email account to activate your new physical SIM.

Regards

[Meow]

Create a ticket through chatbot or contact agent directly and politely ask for refund.

[HALIMACS]

@JOALIN 

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

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