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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New account-Not needed

Pls I am unable to access my previous community nickname due to change of the platform. Is asking me to register as a new member which I am not.I had to create this new nickname before I was able to ask a question. Please how do I access my previous ...

Can't log in (lost my cellphone)

Hi,I had to create a new account to post this. This is not my usual Public Mobile account.I lost my cellphone about 3 weeks ago. Still waiting for your card SIM to arrive. The 10 open days did past, still not received it. I want my SIM card or a refu...

Setting physical address for moving?

Good day,I've noticed the new interface doesn't provide for a physical address.Where can I set my new address when I move this summer?edit: found it actually: Profile --> Edit Namethanks in advance

Plan clarification? $65 5G plan + bonus data

$65 5G plan: 25gb + 25gb bonus dataWill the 25GB + 25GB be still valid after 3 months? Can I keep the promo for as long as I pay for it each month?Btw, it looks like this bonus is for all provinces, except for Quebec?thank you in advance

Accidently purchased wrong add ons

@CS_AgentI accidently purchased wrong add on. I actually wanted to purchase Data add-ons but I mistakenly selected US Talk Txt (15d). I need help to get it fixed. How can I do that?

Cannot make or Receive calls

I cannot make or receive calls. When I make a call it says "your call cannot be complete as dialed" and when someone tries to call me it says something about roaming fees. I have auto payments for my plan but my April payment hasn't showed up on my c...

Unable to submit a ticket

Trying to submit a ticket, system seems down - Please help! Been trying all month to get issue resolved without any luck!

Resolved! Data is not working with the new Deal 20G for 39

@CS_AgentHey!I have changed my plan and since today (renewal day) my data is not working although it shows in my account like everything is fine! I have tried all suggestions by chatbot (APN, resetting network, etc) but still not working!PS.: I haven...

Plan description

My plan description is incorrect.

Resolved! Emergency alert

This may have been asked before , but I noticed in Nova Scotia .. my public mobile line doesn’t receive emergency alerts about evacuation (wild fires) , that my Telus lines and Koodo line does …is this normal , or do I need to subscribe to those ale...

Resolved! Chatbot claiming I don't have a card registered when I do

I've tried other cards, I've tried other browsers, I've tried clearing my cookies. The bot will not see that I've registered a credit card. I clicked Payments -> Manage Subscription -> Manage Payment Method with 3 different credit cards and the bot c...

Resolved! Porting number problem

When activating the subscription I accidentally let the activating time out and it didn't properly port my number nor did it give me the option to set up esim. My service is still active with Bell. Can someone reach out to help fix this?

Resolved! purchasing a minute card

i went to walmart in salmon arm tonight may,30.2023 and was told they no longer sell minutes for public mobile why and where also can i get them?

voicemail

i rarely check my voicemails but it shows i do call it or check it multiple times a day does that get taken off my 100 minutes on my phone plan ?

Payment wont let me pay

It wont let me do auto pay

Resolved! Opted to change plan to new $39 promo at upcoming billing cycle -- it didn't

Has anyone else experienced this glitch where you've opted to convert to a new plan at your next billing cycle, only for it not to reflect and keep you on your old plan? I've checked the website daily since last Thursday to see if my "upcoming subsc...

My Account, Community

Despite making my laptop and tablet Trusted Devices, I have to enter a code to sign-in every time.Made this new account, as my original Community Account did not link to my new Eversafe. I clicked Bravo on that post to add me to the list . Do I also ...

Resolved! Promotional offer not given

I switched to Public Mobile on a $40/month for 15 gigs, with an additional $10 points given per month for a full year, but after the first month ($30 plus tax), I got charged $40 plus tax, with no points given. Anyone have the same issue? Was I readi...

Can I recover my lost voicemails in Febuary?

@CS_AgentI saved them and the saving expired after 10 days. I really need them for important reasons.

Turn off auto pay

How do I turn off auto pay for my credit card?

Resolved! Why download and file transfer so slow?

I'm only getting .92mbps download at home connected to wifi on one phone with a PM simm card but 60mbps on a 2nd phone w/o a simm card. Uploading a 5mb photo to google photos takes several mins.

Resolved! I cannot make calls or text

Hi,I cannot make calls or text. When I look at my phone screen it says "No Sim Card" However I have a sim card. I have restarted the phone. Removed and put the sim back in the phone and still no luckIs there a way for you to confirm the status of my ...

Resolved! 25 GB of Bonus Data

Would I be able to get the bonus 25 GB of Data that’s on promotion? I am currently on the same plan, but it wasn’t offered when I joined a few days ago. Currently on the 3 month 5G subscription plan.

Remove credit card

Would you please remove my credit card info from my account? I have unsubscribed and canceling my account.

Resolved! Live Chat

I just noticed an interesting thing, a popup for Live Chat on the Shop page. Looks like it's just for sales type things and initial activation. Perhaps helpful for some, if only they had it for tech support.

Resolved! Get back my previous phone number

When I logged in my account days ago with the new system, I happen to find that my phone number has been changed to a new one. I do not know if I can get my previous number back because it is very very very important to me. Thanks.

Resolved! Overcharged through the app

Hi there, I got charged 11 times due to the slow app response time for the Canada minutes add on for $5. Please refund the extra amount.@CS_Agent

Resolved! Lost Sim card / Can't login into account

I lost my sim and need a new one sent to my home address. I can't log into my account to order this as 2-step authentication sends me a text which I obviously can't receive. Because I can't log in I am posting this question from an alternate account....

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