Unknown number

[Ludi]

I lost minutes to the number647 580 4001 which I did not make . How do I get back my minutes?

[Phil_Adelphus]

@Ludi   Most Public Mobile plans now have unlimited minutes, only the $15 plan in Quebec is limited to 100 minutes.  Is that the plan that you have?

[Dunkman]

@Ludi 

That number is to voicemail.  PM will keep track of the calls to voicemail.  It should not "count" if somebody calls and just leaves a message.  However, if you check your voicemail from your mobile phone, these minutes will count towards your minutes counter/tracker.  

[Handy1]

@Ludi  That’s voicemail number and even though it’s recorded in your usage history it won’t count against your mins no worries . It’s from when someone called you and go voicemail and public mobile tracks that for some reason 

[slusagm]

it is just voicemail.  Those number ended with 4001 are voicemail.  The usage log will show that 

[hTideGnow]

hi @Ludi 

no worries, it is a voicemail number.  the usage log will keep track of any calls got to voicemail or when you check your voicemail message