I need the PIN of my SIM card and PUK code, but I not able to submit a ticket , nor reach Moderato

[jenny_lisa1]

I have chat with bot and call *611, I can not get a hold with any human. I need the PIN of my SIM card and PUK code, but I not able to submit a ticket , nor reach Moderato or any human.

[dust2dust · Accepted solution]

What exact message are you getting?

If you're getting "SIM network PIN blocked. Enter SIM network PUK." on a Samsung phone then you can call Samsung at 1-800-726-7864 and they will give you a code to unlock it. They'll want the IMEI of the phone in question.

If any of "SIM network unlock PIN", "SIM ME lock code NP", "SIM not Supported", "SIM locked", "Network Unlock Code", "SIM PUK code", "Network Control Key", "Master Unlock Code", "Network PIN" means that the phone is locked to a previous provider. You'll need to contact them to unlock the phone.

If any of "PIN unlock key (PUK)", "Enter PUK Your SIM cannot be accessed", "Locked SIM" then that can be helped by contacting support https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@jenny_lisa1 

You will need to private message a CS_Agent to help you with the PUK at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

As for the PIN, just login to your account and go to your Profile section and you can change the PIN by clicking on the pencil icon.

[Meow]

If you cannot create a ticket, contact agent directly:

send a private message to the CSA - agent by clicking (Ctrl+) Here

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent