Received Notice from 4 digit shortcode 4013 that my account is on hold

[Jojo125]

Hello There,

I just received a text message from 4013 that my account was on hold due to an "unresolved issue with my payment." However, when I logged into my account (not using the link provided), everything was fine and payments had gone through.

What concerns me is that I had a long list of messages from 4013 that appeared to be legitimate, going back to June of this past year..

The link provided was publicmobile.ca/sl/WZAKEDJzem

What is going on here? Can you confirm your use of the 4013 short code? Has someone hijacked it? Why would I receive this message if nothing was wrong?

Kind regards,

Jojo

[Jojo125]

Hi AK32,

I will contact a customer service rep because either this is a fraud or a Public Mobile glitch. I want confirmation. Thank you.

[Jojo125]

Hi There,

I do not want to ignore the message, because then I will never know if it was

a) a fraud that I should be concerned about or

b) a glitch that Public Mobile needs to fix.

Thanks for your time, though.

[AK32 · Accepted solution]

Public Mobile does use 3-4 digit numbers to contact customers. As you mentioned you already checked your account and everything was fine/payment went through. I would double check on your device you can use all your services (data, calls, etc). and if so, you should be good and can ignore it.

If you want to be 100% certain, you can contact a PM customer service rep to verify it for you, you can do so by messaging them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @Jojo125 

Question. Can you text? Use data? Make and take phone calls? If so, you can ignore that message. If you can't do any of above, please contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437