Upgraded plan for more data and now I have no data and cant reach any help!! Suggestions?

[Grrrr]

I upgraded from 3 to 15 gb data 3 weeks ago but my access ended at 3 gb.  Have tried a Ticket and writing customer service.  Last ditch effort here before just finding another service. Any suggestions appreciated!

[softech]

@Grrrr happy that it works!!

[Grrrr]

I just got a message they are looking at it and it appears to be working now. This has all been very Kafkaesque.

[softech]

@Grrrr please login My Account again using Incognito mode.  Confirm what plan your currently have and how much data left

Also, when you upgraded the plan 3 weeks ago, did you pick Change Plan now or Change plan on renewal date?? if you pick change on renewal date, it won't kick in until the new cycle