logging into account with a lost phone

[KVE]

I am writing this from a different account as I can not access the account of a lost phone as it requires a code, sent to said lost phone. Writing a ticket through this account results in an error message. Suggestions are to go into account and make lost phone changes but I can not as I don't receive the 6 digit proof of identity.  Have not found a way to reach an agent.

[hTideGnow]

HI @KVE 

try clicking "didn't receive code" and check if email is an option 

if not, please have PM agent to help.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437