05-09-2023 08:58 PM
please change my self serve email to my community email
Solved! Go to Solution.
05-09-2023 09:05 PM
@erwindyck yes, SIMon/Chatbot is not working, therefore, please message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
05-09-2023 09:04 PM
i tried, simon said the're have problems with the change ticket process.
why is this process so difficult
05-09-2023 09:01 PM
@erwindyck
Only a CS_Agent can change the email on your account. You can only change the email on this Community forum yourself.
Submit a ticket on SIMon Chatbot or private message.
05-09-2023 09:00 PM
@erwindyck yes, only PM support can change the email address used on My Account
But this is only the Community composed of customers like you. For your email change request, please open a proper ticket with PM support by direct message:
