Data top up

[TristanB]

I added a data top up but I still cannot access the network? @CS_Agent 

[TristanB]

Ok I sent a message using your link

[TristanB]

I just tried it didn't work, thanks tho

[softech]

@TristanB did you open via Chatbot or direct message?  there is a problem with chatbot today, please message them instead if you used chatbot

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[TristanB]

I did send in a ticket I still haven't got a response back

[HALIMACS]

@TristanB 

When you log into self-serve, and tap the little refresher icons on the page, does the data add-on display under your Data and Add-On's section?

Try rebooting your device and toggling airplane mode on/off.

[softech]

@TristanB   reboot your phone once more

Also, check if you have data limit enabled, if so, please disable it and text

if it still does not work, you will have to open ticket with CS_Agent instead of just tagging them here

please open ticket by direct message (since chatbot ticketing is down)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there