Request for receipts

[Schnee]

I would like to obtain receipts for,

1. Cell phone that was purchased on April 21, 2023

2. Monthly plan fees

Both receipts need to contain the followings;

1) Vendor name

2) Item/Product

3) Customer name

I am unable to locate the above in "my account".  Could you please issue the receipts?

Thank you.

[softech · Accepted solution]

@Schnee for official invoice is, please open ticket with support and expect a turnaround of w  2 weeks

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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