Payment

[Druv]

I was double charged even when my auto pay wasn’t set up and I did it manual still. 
I submitted a ticket as well but have not got any mail or any notification for the submission. 
please help.

thanks

[Community_QA]

@Druv   you sure you didn't pay twice by accidently yourself?  

but if you overpaid, the extra should stay in Available Fund

[JL9]

You may have seen in other threads but if balance is accurate, it is prob easier to leave the funds in there to cover your next renewal and take a 2 month break from your card being charged 

[hairbag1]

Log in to your account...do you see any $$ in Available Funds ?

Let us know.

[softech]

@Druv   PM support will reply via Community inbox , envelope icon on the top right.  Please check if they replied

(you can access access the inbox via this direct link:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) 

and how long you submitted?  usually they will reply within couple hours.

And did you submit via Chatbot , the preferred and quicker method?   If you have submitted for over 24 hours, I suggest you to submit it again.  These are the 2 ways to submit, method 1 is the preferred method:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there